Journal article 175 views 9 downloads
Sense of security in LGBT+ tourism
Cristian de Oliveira Borges,
Ítalo Carballo Garcia,
Tiago Savi Mondo,
Solano de Souza Braga,
Erose Sthapit 
,
Brian Garrod
,
Brian Garrod
Tourism and Hospitality Research
Swansea University Author:
Brian Garrod
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© The Author(s) 2025. This article is distributed under the terms of the Creative Commons Attribution 4.0 License.
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DOI (Published version): 10.1177/14673584251407212
Abstract
The present study analyses user-generated content from Tripadvisor to identify critical factors influencing LGBT+ tourists’ sense of security. A total of 34,658 relevant online reviews were collected in September 2024 through the Outscraper platform. The ROBERTA language model was then used to categ...
| Published in: | Tourism and Hospitality Research |
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| ISSN: | 1467-3584 1742-9692 |
| Published: |
SAGE Publications
2025
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| Online Access: |
Check full text
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa71025 |
| Abstract: |
The present study analyses user-generated content from Tripadvisor to identify critical factors influencing LGBT+ tourists’ sense of security. A total of 34,658 relevant online reviews were collected in September 2024 through the Outscraper platform. The ROBERTA language model was then used to categorise the reviews into positive, negative, or neutral sentiments and examine keywords. Security emerged as a key factor in LGBT+ tourists’ satisfaction, which was primarily influenced by quality of service and accommodation infrastructure. Terms such as “friendly” and “welcoming” were frequently found in positive reviews, whereas words like “fear,” “risk” and “discrimination” appeared in negative ones. The paper concludes that, in contrast to common assumptions, LGBT+ tourists’ sense of security is not a static attribute but rather a negotiated outcome of the complex interaction of symbols and social signals. |
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| Keywords: |
LGBT+, perceived safety, security, user-generated content, sentiments, online reviews |
| College: |
Faculty of Humanities and Social Sciences |
| Funders: |
The authors received no financial support for the research, authorship, and/or publication of this article. |