Journal article 764 views
What Do We Know About Customer Churn Behaviour in the Telecommunication Industry? A Bibliometric Analysis of Research Trends, 1985–2019
Jishnu Bhattacharyya 
,
Manoj Kumar Dash
,
Manoj Kumar Dash
FIIB Business Review, Volume: 11, Issue: 3, Pages: 280 - 302
Swansea University Author:
Jishnu Bhattacharyya
Full text not available from this repository: check for access using links below.
DOI (Published version): 10.1177/23197145211062687
Abstract
What Do We Know About Customer Churn Behaviour in the Telecommunication Industry? A Bibliometric Analysis of Research Trends, 1985–2019
| Published in: | FIIB Business Review |
|---|---|
| ISSN: | 2319-7145 2455-2658 |
| Published: |
SAGE Publications
2022
|
| Online Access: |
Check full text
|
| URI: | https://cronfa.swan.ac.uk/Record/cronfa67300 |
| Keywords: |
Telecommunication; customer churn; switching behaviour; bibliometric analysis; systematic review |
|---|---|
| College: |
Faculty of Humanities and Social Sciences |
| Issue: |
3 |
| Start Page: |
280 |
| End Page: |
302 |