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Digital transparency and the usefulness for open government

Ricardo Matheus, Roel Faber Orcid Logo, Ellie Ismagilova Orcid Logo, Marijn Janssen

International Journal of Information Management, Volume: 73, Start page: 102690

Swansea University Author: Ellie Ismagilova Orcid Logo

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DOI (Published version): 10.1016/j.ijinfomgt.2023.102690

Abstract

Open Government efforts are criticized for providing limited value. Instead of looking at a value, we investigate the usefulness of web-based open government portals and apps. Specifically, we investigated the relationship between digital transparency and usefulness. We analyzed perceived digital tr...

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Published in: International Journal of Information Management
ISSN: 0268-4012 1873-4707
Published: Elsevier BV 2023
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URI: https://cronfa.swan.ac.uk/Record/cronfa64604
first_indexed 2023-09-22T14:12:20Z
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spelling 2023-10-19T10:41:42.4253659 v2 64604 2023-09-22 Digital transparency and the usefulness for open government 978a0722ccb70c8c3816004d8a9f1567 0000-0001-9634-194X Ellie Ismagilova Ellie Ismagilova true false 2023-09-22 CBAE Open Government efforts are criticized for providing limited value. Instead of looking at a value, we investigate the usefulness of web-based open government portals and apps. Specifically, we investigated the relationship between digital transparency and usefulness. We analyzed perceived digital transparency and usefulness in a survey of 112 respondents using Partial Least Square (PLS) and Structural Equation Modelling (SEM). The results show that perceived functionality, transparency, and efficiency influence usefulness but that functionality of apps and efficiency are more important than transparency. Usefulness can be created without having high levels of transparency, as the public wants answers to their questions. Apps should be designed for efficient use, as users have limited time and resources. Apps having pre-defined functional views can be useful to provide quick insight but might limit transparency by not offering other views and insights. Opening raw data using portals can provide higher levels of transparency, although more time and effort are needed to analyze. Both portals providing access to raw data and apps having pre-defined views are needed for open government and transparency as they serve other stakeholder groups and purposes. Journal Article International Journal of Information Management 73 102690 Elsevier BV 0268-4012 1873-4707 Open government, Open data, Websites, Transparency, Digital transparency, App design, Partial least square (PLS), Structural equation modelling (SEM) 31 12 2023 2023-12-31 10.1016/j.ijinfomgt.2023.102690 http://dx.doi.org/10.1016/j.ijinfomgt.2023.102690 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University Part of this work is funded by the European Commission within the H2020 Program in the context of the project OpenGovIntelligence www.opengovintelligence.eu under grant agreement [No. 693849]. Part of this work was funded by the European Commission within the ERASMUS+ Programme in the context of the project CAP4CITY www.cap4city.eu under grant agreement [No. 598273-EPP-1–2018-1-AT-EPPKA2-CBHE-JP]. 2023-10-19T10:41:42.4253659 2023-09-22T15:06:47.5065793 Faculty of Humanities and Social Sciences School of Management - Business Management Ricardo Matheus 1 Roel Faber 0000-0003-1392-140x 2 Ellie Ismagilova 0000-0001-9634-194X 3 Marijn Janssen 4 64604__28828__7a82708f861e4969880de48a4e59a980.pdf 64604.VOR.pdf 2023-10-19T10:38:36.4231119 Output 672769 application/pdf Version of Record true © 2023 The Author(s). Published by Elsevier Ltd. Distributed under the terms of a Creative Commons Attribution 4.0 License (CC BY 4.0). true eng https://creativecommons.org/licenses/by/4.0/
title Digital transparency and the usefulness for open government
spellingShingle Digital transparency and the usefulness for open government
Ellie Ismagilova
title_short Digital transparency and the usefulness for open government
title_full Digital transparency and the usefulness for open government
title_fullStr Digital transparency and the usefulness for open government
title_full_unstemmed Digital transparency and the usefulness for open government
title_sort Digital transparency and the usefulness for open government
author_id_str_mv 978a0722ccb70c8c3816004d8a9f1567
author_id_fullname_str_mv 978a0722ccb70c8c3816004d8a9f1567_***_Ellie Ismagilova
author Ellie Ismagilova
author2 Ricardo Matheus
Roel Faber
Ellie Ismagilova
Marijn Janssen
format Journal article
container_title International Journal of Information Management
container_volume 73
container_start_page 102690
publishDate 2023
institution Swansea University
issn 0268-4012
1873-4707
doi_str_mv 10.1016/j.ijinfomgt.2023.102690
publisher Elsevier BV
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
url http://dx.doi.org/10.1016/j.ijinfomgt.2023.102690
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description Open Government efforts are criticized for providing limited value. Instead of looking at a value, we investigate the usefulness of web-based open government portals and apps. Specifically, we investigated the relationship between digital transparency and usefulness. We analyzed perceived digital transparency and usefulness in a survey of 112 respondents using Partial Least Square (PLS) and Structural Equation Modelling (SEM). The results show that perceived functionality, transparency, and efficiency influence usefulness but that functionality of apps and efficiency are more important than transparency. Usefulness can be created without having high levels of transparency, as the public wants answers to their questions. Apps should be designed for efficient use, as users have limited time and resources. Apps having pre-defined functional views can be useful to provide quick insight but might limit transparency by not offering other views and insights. Opening raw data using portals can provide higher levels of transparency, although more time and effort are needed to analyze. Both portals providing access to raw data and apps having pre-defined views are needed for open government and transparency as they serve other stakeholder groups and purposes.
published_date 2023-12-31T08:24:55Z
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