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Measuring customer satisfaction in the fast food industry: a cross-national approach

G. Ronald Gilbert, Cleopatra Veloutsou, Mark Goode, Luiz Moutinho

Journal of Services Marketing, Volume: 18, Issue: 5, Start page: 371

Swansea University Author: Mark Goode

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DOI (Published version): 10.1108/08876040410548294

Published in: Journal of Services Marketing
ISSN: 0887-6045
Published: 2004
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URI: https://cronfa.swan.ac.uk/Record/cronfa2257
first_indexed 2013-07-23T11:50:51Z
last_indexed 2018-02-09T04:30:31Z
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spelling 2011-10-01T00:00:00.0000000 v2 2257 2011-10-01 Measuring customer satisfaction in the fast food industry: a cross-national approach b4f6c389fc8ea45b2fae71195941c8f0 Mark Goode Mark Goode true false 2011-10-01 Journal Article Journal of Services Marketing 18 5 371 0887-6045 31 12 2004 2004-12-31 10.1108/08876040410548294 COLLEGE NANME COLLEGE CODE Swansea University 2011-10-01T00:00:00.0000000 2011-10-01T00:00:00.0000000 Faculty of Humanities and Social Sciences School of Management - Business Management G. Ronald Gilbert 1 Cleopatra Veloutsou 2 Mark Goode 3 Luiz Moutinho 4
title Measuring customer satisfaction in the fast food industry: a cross-national approach
spellingShingle Measuring customer satisfaction in the fast food industry: a cross-national approach
Mark Goode
title_short Measuring customer satisfaction in the fast food industry: a cross-national approach
title_full Measuring customer satisfaction in the fast food industry: a cross-national approach
title_fullStr Measuring customer satisfaction in the fast food industry: a cross-national approach
title_full_unstemmed Measuring customer satisfaction in the fast food industry: a cross-national approach
title_sort Measuring customer satisfaction in the fast food industry: a cross-national approach
author_id_str_mv b4f6c389fc8ea45b2fae71195941c8f0
author_id_fullname_str_mv b4f6c389fc8ea45b2fae71195941c8f0_***_Mark Goode
author Mark Goode
author2 G. Ronald Gilbert
Cleopatra Veloutsou
Mark Goode
Luiz Moutinho
format Journal article
container_title Journal of Services Marketing
container_volume 18
container_issue 5
container_start_page 371
publishDate 2004
institution Swansea University
issn 0887-6045
doi_str_mv 10.1108/08876040410548294
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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published_date 2004-12-31T03:08:27Z
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