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The four levels of loyalty and the pivotal role of trust: a study of online service dynamics

Lloyd C Harris, Mark Goode

Journal of Retailing, Volume: 80, Issue: 2, Start page: 139

Swansea University Author: Mark Goode

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DOI (Published version): 10.1016/j.jretai.2004.04.002

Published in: Journal of Retailing
ISSN: 0022-4359
Published: 2004
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URI: https://cronfa.swan.ac.uk/Record/cronfa2256
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first_indexed 2013-07-23T11:50:51Z
last_indexed 2018-02-09T04:30:31Z
id cronfa2256
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spelling 2011-10-01T00:00:00.0000000 v2 2256 2011-10-01 The four levels of loyalty and the pivotal role of trust: a study of online service dynamics b4f6c389fc8ea45b2fae71195941c8f0 Mark Goode Mark Goode true false 2011-10-01 Journal Article Journal of Retailing 80 2 139 0022-4359 31 12 2004 2004-12-31 10.1016/j.jretai.2004.04.002 COLLEGE NANME COLLEGE CODE Swansea University 2011-10-01T00:00:00.0000000 2011-10-01T00:00:00.0000000 Faculty of Humanities and Social Sciences School of Management - Business Management Lloyd C Harris 1 Mark Goode 2
title The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
spellingShingle The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
Mark Goode
title_short The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
title_full The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
title_fullStr The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
title_full_unstemmed The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
title_sort The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
author_id_str_mv b4f6c389fc8ea45b2fae71195941c8f0
author_id_fullname_str_mv b4f6c389fc8ea45b2fae71195941c8f0_***_Mark Goode
author Mark Goode
author2 Lloyd C Harris
Mark Goode
format Journal article
container_title Journal of Retailing
container_volume 80
container_issue 2
container_start_page 139
publishDate 2004
institution Swansea University
issn 0022-4359
doi_str_mv 10.1016/j.jretai.2004.04.002
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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active_str 0
published_date 2004-12-31T03:05:28Z
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