No Cover Image

Journal article 202 views

The effects of perceptual processes on the measurement of service quality

Adrian Palmer, Martin O’Neill

Journal of Services Marketing, Volume: 17, Issue: 3, Start page: 254

Swansea University Author: Adrian Palmer

Full text not available from this repository: check for access using links below.

Check full text

DOI (Published version): 10.1108/08876040310474819

Published in: Journal of Services Marketing
ISSN: 0887-6045
Published: 2003
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa2255
Tags: Add Tag
No Tags, Be the first to tag this record!
first_indexed 2013-07-23T11:50:51Z
last_indexed 2018-02-09T04:30:31Z
id cronfa2255
recordtype SURis
fullrecord <?xml version="1.0"?><rfc1807><datestamp>2011-10-01T00:00:00.0000000</datestamp><bib-version>v2</bib-version><id>2255</id><entry>2011-10-01</entry><title>The effects of perceptual processes on the measurement of service quality</title><swanseaauthors><author><sid>e508405c78d7aa3b6f7c3ab41a557536</sid><firstname>Adrian</firstname><surname>Palmer</surname><name>Adrian Palmer</name><active>true</active><ethesisStudent>false</ethesisStudent></author></swanseaauthors><date>2011-10-01</date><abstract></abstract><type>Journal Article</type><journal>Journal of Services Marketing</journal><volume>17</volume><journalNumber>3</journalNumber><paginationStart>254</paginationStart><paginationEnd/><publisher/><placeOfPublication/><issnPrint>0887-6045</issnPrint><issnElectronic/><keywords/><publishedDay>31</publishedDay><publishedMonth>12</publishedMonth><publishedYear>2003</publishedYear><publishedDate>2003-12-31</publishedDate><doi>10.1108/08876040310474819</doi><url/><notes/><college>COLLEGE NANME</college><CollegeCode>COLLEGE CODE</CollegeCode><institution>Swansea University</institution><apcterm/><lastEdited>2011-10-01T00:00:00.0000000</lastEdited><Created>2011-10-01T00:00:00.0000000</Created><path><level id="1">Faculty of Humanities and Social Sciences</level><level id="2">School of Management - Business Management</level></path><authors><author><firstname>Adrian</firstname><surname>Palmer</surname><order>1</order></author><author><firstname>Martin</firstname><surname>O&#x2019;Neill</surname><order>2</order></author></authors><documents/><OutputDurs/></rfc1807>
spelling 2011-10-01T00:00:00.0000000 v2 2255 2011-10-01 The effects of perceptual processes on the measurement of service quality e508405c78d7aa3b6f7c3ab41a557536 Adrian Palmer Adrian Palmer true false 2011-10-01 Journal Article Journal of Services Marketing 17 3 254 0887-6045 31 12 2003 2003-12-31 10.1108/08876040310474819 COLLEGE NANME COLLEGE CODE Swansea University 2011-10-01T00:00:00.0000000 2011-10-01T00:00:00.0000000 Faculty of Humanities and Social Sciences School of Management - Business Management Adrian Palmer 1 Martin O’Neill 2
title The effects of perceptual processes on the measurement of service quality
spellingShingle The effects of perceptual processes on the measurement of service quality
Adrian Palmer
title_short The effects of perceptual processes on the measurement of service quality
title_full The effects of perceptual processes on the measurement of service quality
title_fullStr The effects of perceptual processes on the measurement of service quality
title_full_unstemmed The effects of perceptual processes on the measurement of service quality
title_sort The effects of perceptual processes on the measurement of service quality
author_id_str_mv e508405c78d7aa3b6f7c3ab41a557536
author_id_fullname_str_mv e508405c78d7aa3b6f7c3ab41a557536_***_Adrian Palmer
author Adrian Palmer
author2 Adrian Palmer
Martin O’Neill
format Journal article
container_title Journal of Services Marketing
container_volume 17
container_issue 3
container_start_page 254
publishDate 2003
institution Swansea University
issn 0887-6045
doi_str_mv 10.1108/08876040310474819
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 0
active_str 0
published_date 2003-12-31T03:05:28Z
_version_ 1763749635695837184
score 11.013686

Similar Items