Journal article 202 views
The effects of perceptual processes on the measurement of service quality
Adrian Palmer,
Martin O’Neill
Journal of Services Marketing, Volume: 17, Issue: 3, Start page: 254
Swansea University Author: Adrian Palmer
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DOI (Published version): 10.1108/08876040310474819
Abstract
The effects of perceptual processes on the measurement of service quality
| Published in: | Journal of Services Marketing |
|---|---|
| ISSN: | 0887-6045 |
| Published: |
2003
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| Online Access: |
Check full text
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa2255 |
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| College: |
Faculty of Humanities and Social Sciences |
|---|---|
| Issue: |
3 |
| Start Page: |
254 |