Journal article 529 views
Online service quality: Content and process of analysis
Niall Piercy
Journal of Marketing Management, Volume: 30, Issue: 7-8, Pages: 747 - 785
Swansea University Author: Niall Piercy
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DOI (Published version): 10.1080/0267257X.2013.839571
Abstract
Online service quality: Content and process of analysis
| Published in: | Journal of Marketing Management |
|---|---|
| Published: |
2014
|
| URI: | https://cronfa.swan.ac.uk/Record/cronfa21807 |
| College: |
Faculty of Humanities and Social Sciences |
|---|---|
| Issue: |
7-8 |
| Start Page: |
747 |
| End Page: |
785 |