Journal article 576 views
Online service failure and propensity to suspend offline consumption
Niall Piercy,
Chris Archer-Brown
The Service Industries Journal, Volume: 34, Issue: 8, Pages: 659 - 676
Swansea University Author: Niall Piercy
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DOI (Published version): 10.1080/02642069.2014.886192
Abstract
Online service failure and propensity to suspend offline consumption
| Published in: | The Service Industries Journal |
|---|---|
| Published: |
2014
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa21810 |
| Tags: |
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| College: |
Faculty of Humanities and Social Sciences |
|---|---|
| Issue: |
8 |
| Start Page: |
659 |
| End Page: |
676 |