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Journal article 1114 views 293 downloads

Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study

Mohammad Alamgir Hossain, Yogesh Dwivedi Orcid Logo

Total Quality Management & Business Excellence, Volume: 26, Issue: 5-6, Pages: 661 - 674

Swansea University Author: Yogesh Dwivedi Orcid Logo

DOI (Published version): 10.1080/14783363.2013.870783

Published in: Total Quality Management & Business Excellence
Published: 2015
URI: https://cronfa.swan.ac.uk/Record/cronfa21522
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first_indexed 2015-05-19T02:03:18Z
last_indexed 2018-02-09T04:59:10Z
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spelling 2016-08-05T15:00:31.0675112 v2 21522 2015-05-18 Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study d154596e71b99ad1285563c8fdd373d7 0000-0002-5547-9990 Yogesh Dwivedi Yogesh Dwivedi true false 2015-05-18 BBU Journal Article Total Quality Management & Business Excellence 26 5-6 661 674 31 12 2015 2015-12-31 10.1080/14783363.2013.870783 "Published online: 08 Jan 2014" COLLEGE NANME Business COLLEGE CODE BBU Swansea University 2016-08-05T15:00:31.0675112 2015-05-18T19:49:07.7246069 Faculty of Humanities and Social Sciences School of Management - Business Management Mohammad Alamgir Hossain 1 Yogesh Dwivedi 0000-0002-5547-9990 2 0021522-16122015164903.pdf DwivediDeterminingtheconsequentsofservicequalitywithmediatingandmoderatingeffectsPostprint.pdf 2015-12-16T16:49:03.6400000 Output 623783 application/pdf Accepted Manuscript true 2015-07-08T00:00:00.0000000 true
title Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study
spellingShingle Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study
Yogesh Dwivedi
title_short Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study
title_full Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study
title_fullStr Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study
title_full_unstemmed Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study
title_sort Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Mohammad Alamgir Hossain
Yogesh Dwivedi
format Journal article
container_title Total Quality Management & Business Excellence
container_volume 26
container_issue 5-6
container_start_page 661
publishDate 2015
institution Swansea University
doi_str_mv 10.1080/14783363.2013.870783
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 1
active_str 0
published_date 2015-12-31T03:25:33Z
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score 11.012924

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