Journal article 832 views 746 downloads
Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
Anchal Gupta,
Rajesh Kumar Singh,
K. Mathiyazhagan 
,
Pradeep Kumar Suri,
Yogesh Dwivedi
,
Pradeep Kumar Suri,
Yogesh Dwivedi
The International Journal of Logistics Management, Volume: 34, Issue: 6, Pages: 1858 - 1889
Swansea University Author: Yogesh Dwivedi
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DOI (Published version): 10.1108/ijlm-02-2022-0084
Abstract
Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
| Published in: | The International Journal of Logistics Management |
|---|---|
| ISSN: | 0957-4093 |
| Published: |
Emerald
2023
|
| Online Access: |
Check full text
|
| URI: | https://cronfa.swan.ac.uk/Record/cronfa60084 |
| Keywords: |
Logistics service providers, service quality, customer satisfaction, structural equation modelling |
|---|---|
| College: |
Faculty of Humanities and Social Sciences |
| Issue: |
6 |
| Start Page: |
1858 |
| End Page: |
1889 |