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Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers

Anchal Gupta, Rajesh Kumar Singh, K. Mathiyazhagan Orcid Logo, Pradeep Kumar Suri, Yogesh Dwivedi Orcid Logo

The International Journal of Logistics Management, Volume: 34, Issue: 6, Pages: 1858 - 1889

Swansea University Author: Yogesh Dwivedi Orcid Logo

  • 15 April IJLM manuscript.pdf

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DOI (Published version): 10.1108/ijlm-02-2022-0084

Published in: The International Journal of Logistics Management
ISSN: 0957-4093
Published: Emerald 2023
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URI: https://cronfa.swan.ac.uk/Record/cronfa60084
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first_indexed 2022-05-25T12:06:19Z
last_indexed 2023-03-16T04:19:38Z
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recordtype SURis
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spelling v2 60084 2022-05-25 Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers d154596e71b99ad1285563c8fdd373d7 0000-0002-5547-9990 Yogesh Dwivedi Yogesh Dwivedi true false 2022-05-25 CBAE Journal Article The International Journal of Logistics Management 34 6 1858 1889 Emerald 0957-4093 Logistics service providers, service quality, customer satisfaction, structural equation modelling 1 12 2023 2023-12-01 10.1108/ijlm-02-2022-0084 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University 2024-06-05T16:12:23.4663516 2022-05-25T13:03:03.4910488 Faculty of Humanities and Social Sciences School of Management - Business Management Anchal Gupta 1 Rajesh Kumar Singh 2 K. Mathiyazhagan 0000-0002-2340-7394 3 Pradeep Kumar Suri 4 Yogesh Dwivedi 0000-0002-5547-9990 5 60084__24174__24026228c3bf4eb6aa0f2042df626ac9.pdf 15 April IJLM manuscript.pdf 2022-05-25T13:06:00.5750548 Output 525586 application/pdf Accepted Manuscript true 2022-07-01T00:00:00.0000000 Distributed under the terms of a Creative Commons Attribution Non Commercial 4.0 License (CC BY-NC 4.0). true eng https://creativecommons.org/licenses/by-nc/4.0/legalcode
title Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
spellingShingle Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
Yogesh Dwivedi
title_short Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
title_full Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
title_fullStr Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
title_full_unstemmed Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
title_sort Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Anchal Gupta
Rajesh Kumar Singh
K. Mathiyazhagan
Pradeep Kumar Suri
Yogesh Dwivedi
format Journal article
container_title The International Journal of Logistics Management
container_volume 34
container_issue 6
container_start_page 1858
publishDate 2023
institution Swansea University
issn 0957-4093
doi_str_mv 10.1108/ijlm-02-2022-0084
publisher Emerald
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 1
active_str 0
published_date 2023-12-01T16:12:22Z
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