Journal article 1592 views 429 downloads
Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study
Mohammad Alamgir Hossain,
Yogesh Dwivedi
Total Quality Management & Business Excellence, Volume: 26, Issue: 5-6, Pages: 661 - 674
Swansea University Author: Yogesh Dwivedi
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DOI (Published version): 10.1080/14783363.2013.870783
Abstract
Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study
| Published in: | Total Quality Management & Business Excellence |
|---|---|
| Published: |
2015
|
| URI: | https://cronfa.swan.ac.uk/Record/cronfa21522 |
| Item Description: |
"Published online: 08 Jan 2014" |
|---|---|
| College: |
Faculty of Humanities and Social Sciences |
| Issue: |
5-6 |
| Start Page: |
661 |
| End Page: |
674 |