No Cover Image

Journal article 273 views

Emotional antecedents and outcomes of service recovery

Kristen Riscinto Kozub, Martin Anthony O’Neill, Adrian Palmer

Journal of Services Marketing, Volume: 28, Issue: 3, Pages: 233 - 243

Swansea University Author: Adrian Palmer

Full text not available from this repository: check for access using links below.

Check full text

DOI (Published version): 10.1108/jsm-08-2012-0147

Published in: Journal of Services Marketing
ISSN: 0887-6045
Published: Emerald 2014
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa14738
Tags: Add Tag
No Tags, Be the first to tag this record!
first_indexed 2013-07-23T12:12:51Z
last_indexed 2023-01-11T13:44:42Z
id cronfa14738
recordtype SURis
fullrecord <?xml version="1.0"?><rfc1807><datestamp>2022-11-03T13:34:55.0953187</datestamp><bib-version>v2</bib-version><id>14738</id><entry>2013-04-25</entry><title>Emotional antecedents and outcomes of service recovery</title><swanseaauthors><author><sid>e508405c78d7aa3b6f7c3ab41a557536</sid><firstname>Adrian</firstname><surname>Palmer</surname><name>Adrian Palmer</name><active>true</active><ethesisStudent>false</ethesisStudent></author></swanseaauthors><date>2013-04-25</date><abstract/><type>Journal Article</type><journal>Journal of Services Marketing</journal><volume>28</volume><journalNumber>3</journalNumber><paginationStart>233</paginationStart><paginationEnd>243</paginationEnd><publisher>Emerald</publisher><placeOfPublication/><isbnPrint/><isbnElectronic/><issnPrint>0887-6045</issnPrint><issnElectronic/><keywords/><publishedDay>6</publishedDay><publishedMonth>5</publishedMonth><publishedYear>2014</publishedYear><publishedDate>2014-05-06</publishedDate><doi>10.1108/jsm-08-2012-0147</doi><url/><notes/><college>COLLEGE NANME</college><CollegeCode>COLLEGE CODE</CollegeCode><institution>Swansea University</institution><apcterm/><funders/><projectreference/><lastEdited>2022-11-03T13:34:55.0953187</lastEdited><Created>2013-04-25T11:24:29.9467286</Created><path><level id="1">Faculty of Humanities and Social Sciences</level><level id="2">School of Management - Business Management</level></path><authors><author><firstname>Kristen Riscinto</firstname><surname>Kozub</surname><order>1</order></author><author><firstname>Martin Anthony</firstname><surname>O&#x2019;Neill</surname><order>2</order></author><author><firstname>Adrian</firstname><surname>Palmer</surname><order>3</order></author></authors><documents/><OutputDurs/></rfc1807>
spelling 2022-11-03T13:34:55.0953187 v2 14738 2013-04-25 Emotional antecedents and outcomes of service recovery e508405c78d7aa3b6f7c3ab41a557536 Adrian Palmer Adrian Palmer true false 2013-04-25 Journal Article Journal of Services Marketing 28 3 233 243 Emerald 0887-6045 6 5 2014 2014-05-06 10.1108/jsm-08-2012-0147 COLLEGE NANME COLLEGE CODE Swansea University 2022-11-03T13:34:55.0953187 2013-04-25T11:24:29.9467286 Faculty of Humanities and Social Sciences School of Management - Business Management Kristen Riscinto Kozub 1 Martin Anthony O’Neill 2 Adrian Palmer 3
title Emotional antecedents and outcomes of service recovery
spellingShingle Emotional antecedents and outcomes of service recovery
Adrian Palmer
title_short Emotional antecedents and outcomes of service recovery
title_full Emotional antecedents and outcomes of service recovery
title_fullStr Emotional antecedents and outcomes of service recovery
title_full_unstemmed Emotional antecedents and outcomes of service recovery
title_sort Emotional antecedents and outcomes of service recovery
author_id_str_mv e508405c78d7aa3b6f7c3ab41a557536
author_id_fullname_str_mv e508405c78d7aa3b6f7c3ab41a557536_***_Adrian Palmer
author Adrian Palmer
author2 Kristen Riscinto Kozub
Martin Anthony O’Neill
Adrian Palmer
format Journal article
container_title Journal of Services Marketing
container_volume 28
container_issue 3
container_start_page 233
publishDate 2014
institution Swansea University
issn 0887-6045
doi_str_mv 10.1108/jsm-08-2012-0147
publisher Emerald
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 0
active_str 0
published_date 2014-05-06T03:16:53Z
_version_ 1763750354312232960
score 11.013619

Similar Items