Journal article 1140 views
Lean transformation in the pure service environment: the case of the call service centre
Niall Piercy,
Nick Rich,
Nicholas Rich 
International Journal of Operations & Production Management, Volume: 29, Issue: 1
Swansea University Authors:
Niall Piercy, Nicholas Rich
Full text not available from this repository: check for access using links below.
DOI (Published version): 10.1108/01443570910925361
Abstract
Lean transformation in the pure service environment: the case of the call service centre
| Published in: | International Journal of Operations & Production Management |
|---|---|
| ISSN: | 0144-3577 |
| Published: |
2009
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| Online Access: |
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa14709 |
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2013-07-23T12:12:46Z |
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| last_indexed |
2018-02-09T04:46:16Z |
| id |
cronfa14709 |
| recordtype |
SURis |
| fullrecord |
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2013-09-30T12:41:54.2502641 v2 14709 2013-04-24 Lean transformation in the pure service environment: the case of the call service centre 3e89576c562bb25d8dfb59c29514c2d2 Niall Piercy Niall Piercy true false 272a3165694c25efa85725e514ebbcd3 0000-0003-0216-2807 Nicholas Rich Nicholas Rich true false 2013-04-24 Journal Article International Journal of Operations & Production Management 29 1 76 0144-3577 31 12 2009 2009-12-31 10.1108/01443570910925361 COLLEGE NANME COLLEGE CODE Swansea University 2013-09-30T12:41:54.2502641 2013-04-24T12:54:25.1418111 Faculty of Humanities and Social Sciences School of Management - Business Management Niall Piercy 1 Nick Rich 2 Nicholas Rich 0000-0003-0216-2807 3 |
| title |
Lean transformation in the pure service environment: the case of the call service centre |
| spellingShingle |
Lean transformation in the pure service environment: the case of the call service centre Niall Piercy Nicholas Rich |
| title_short |
Lean transformation in the pure service environment: the case of the call service centre |
| title_full |
Lean transformation in the pure service environment: the case of the call service centre |
| title_fullStr |
Lean transformation in the pure service environment: the case of the call service centre |
| title_full_unstemmed |
Lean transformation in the pure service environment: the case of the call service centre |
| title_sort |
Lean transformation in the pure service environment: the case of the call service centre |
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3e89576c562bb25d8dfb59c29514c2d2 272a3165694c25efa85725e514ebbcd3 |
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3e89576c562bb25d8dfb59c29514c2d2_***_Niall Piercy 272a3165694c25efa85725e514ebbcd3_***_Nicholas Rich |
| author |
Niall Piercy Nicholas Rich |
| author2 |
Niall Piercy Nick Rich Nicholas Rich |
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Journal article |
| container_title |
International Journal of Operations & Production Management |
| container_volume |
29 |
| container_issue |
1 |
| publishDate |
2009 |
| institution |
Swansea University |
| issn |
0144-3577 |
| doi_str_mv |
10.1108/01443570910925361 |
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Faculty of Humanities and Social Sciences |
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facultyofhumanitiesandsocialsciences |
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Faculty of Humanities and Social Sciences |
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facultyofhumanitiesandsocialsciences |
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Faculty of Humanities and Social Sciences |
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School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management |
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| published_date |
2009-12-31T03:16:50Z |
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1763750351406628864 |
| score |
11.013731 |