Journal article 1390 views
Lean transformation in the pure service environment: the case of the call service centre
Niall Piercy,
Nick Rich,
Nicholas Rich 
International Journal of Operations & Production Management, Volume: 29, Issue: 1
Swansea University Authors:
Niall Piercy, Nicholas Rich
Full text not available from this repository: check for access using links below.
DOI (Published version): 10.1108/01443570910925361
Abstract
Lean transformation in the pure service environment: the case of the call service centre
| Published in: | International Journal of Operations & Production Management |
|---|---|
| ISSN: | 0144-3577 |
| Published: |
2009
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| Online Access: |
Check full text
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa14709 |
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| College: |
Faculty of Humanities and Social Sciences |
|---|---|
| Issue: |
1 |
| End Page: |
76 |