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ChatGPT and service: opportunities, challenges, and research directions

Marianna Sigala, Keng-Boon Ooi, Garry Wei-Han Tan, Eugene Cheng-Xi Aw Orcid Logo, Tat-Huei Cham, Yogesh K. Dwivedi, Werner H. Kunz, Kate Letheren Orcid Logo, Anubhav Mishra Orcid Logo, Rebekah Russell-Bennett Orcid Logo, Jochen Wirtz Orcid Logo, Yogesh Dwivedi

Journal of Service Theory and Practice, Volume: 34, Issue: 5, Pages: 726 - 737

Swansea University Author: Yogesh Dwivedi

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DOI (Published version): 10.1108/jstp-11-2023-0292

Published in: Journal of Service Theory and Practice
ISSN: 2055-6225 2055-6233
Published: Emerald 2024
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URI: https://cronfa.swan.ac.uk/Record/cronfa66092
first_indexed 2024-04-21T06:54:12Z
last_indexed 2025-07-02T04:30:20Z
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title ChatGPT and service: opportunities, challenges, and research directions
spellingShingle ChatGPT and service: opportunities, challenges, and research directions
Yogesh Dwivedi
title_short ChatGPT and service: opportunities, challenges, and research directions
title_full ChatGPT and service: opportunities, challenges, and research directions
title_fullStr ChatGPT and service: opportunities, challenges, and research directions
title_full_unstemmed ChatGPT and service: opportunities, challenges, and research directions
title_sort ChatGPT and service: opportunities, challenges, and research directions
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Marianna Sigala
Keng-Boon Ooi
Garry Wei-Han Tan
Eugene Cheng-Xi Aw
Tat-Huei Cham
Yogesh K. Dwivedi
Werner H. Kunz
Kate Letheren
Anubhav Mishra
Rebekah Russell-Bennett
Jochen Wirtz
Yogesh Dwivedi
format Journal article
container_title Journal of Service Theory and Practice
container_volume 34
container_issue 5
container_start_page 726
publishDate 2024
institution Swansea University
issn 2055-6225
2055-6233
doi_str_mv 10.1108/jstp-11-2023-0292
publisher Emerald
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 1
active_str 0
published_date 2024-08-06T11:46:45Z
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score 11.08895

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