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ChatGPT and service: opportunities, challenges, and research directions

Marianna Sigala, Keng-Boon Ooi, Garry Wei-Han Tan, Eugene Cheng-Xi Aw Orcid Logo, Tat-Huei Cham, Yogesh K. Dwivedi, Werner H. Kunz, Kate Letheren Orcid Logo, Anubhav Mishra Orcid Logo, Rebekah Russell-Bennett Orcid Logo, Jochen Wirtz Orcid Logo, Yogesh Dwivedi Orcid Logo

Journal of Service Theory and Practice, Volume: 34, Issue: 5, Pages: 726 - 737

Swansea University Author: Yogesh Dwivedi Orcid Logo

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DOI (Published version): 10.1108/jstp-11-2023-0292

Published in: Journal of Service Theory and Practice
ISSN: 2055-6225
Published: Emerald 2024
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URI: https://cronfa.swan.ac.uk/Record/cronfa66092
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spelling v2 66092 2024-04-19 ChatGPT and service: opportunities, challenges, and research directions d154596e71b99ad1285563c8fdd373d7 0000-0002-5547-9990 Yogesh Dwivedi Yogesh Dwivedi true false 2024-04-19 CBAE Journal Article Journal of Service Theory and Practice 34 5 726 737 Emerald 2055-6225 ChatGPT, Artificial intelligence, Generative AI, Service marketing, Customer experience, Internet and digital services, Ethics, Security 6 8 2024 2024-08-06 10.1108/jstp-11-2023-0292 http://dx.doi.org/10.1108/jstp-11-2023-0292 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University 2024-08-08T13:48:15.1414416 2024-04-19T14:53:01.2676700 Faculty of Humanities and Social Sciences School of Management - Business Management Marianna Sigala 1 Keng-Boon Ooi 2 Garry Wei-Han Tan 3 Eugene Cheng-Xi Aw 0000-0001-6712-1171 4 Tat-Huei Cham 5 Yogesh K. Dwivedi 6 Werner H. Kunz 7 Kate Letheren 0000-0002-4299-2955 8 Anubhav Mishra 0000-0001-7412-2666 9 Rebekah Russell-Bennett 0000-0002-9782-2427 10 Jochen Wirtz 0000-0002-6297-4498 11 Yogesh Dwivedi 0000-0002-5547-9990 12 66092__30100__d3ef8418d6fa4b1996153c67de3c3999.pdf JSTP-Opinon paper.pdf 2024-04-21T07:54:00.2891505 Output 213430 application/pdf Accepted Manuscript true Author accepted manuscript document released under the terms of a Creative Commons CC-BY licence using the Swansea University Research Publications Policy (rights retention). true eng https://creativecommons.org/licenses/by/4.0/deed.en
title ChatGPT and service: opportunities, challenges, and research directions
spellingShingle ChatGPT and service: opportunities, challenges, and research directions
Yogesh Dwivedi
title_short ChatGPT and service: opportunities, challenges, and research directions
title_full ChatGPT and service: opportunities, challenges, and research directions
title_fullStr ChatGPT and service: opportunities, challenges, and research directions
title_full_unstemmed ChatGPT and service: opportunities, challenges, and research directions
title_sort ChatGPT and service: opportunities, challenges, and research directions
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Marianna Sigala
Keng-Boon Ooi
Garry Wei-Han Tan
Eugene Cheng-Xi Aw
Tat-Huei Cham
Yogesh K. Dwivedi
Werner H. Kunz
Kate Letheren
Anubhav Mishra
Rebekah Russell-Bennett
Jochen Wirtz
Yogesh Dwivedi
format Journal article
container_title Journal of Service Theory and Practice
container_volume 34
container_issue 5
container_start_page 726
publishDate 2024
institution Swansea University
issn 2055-6225
doi_str_mv 10.1108/jstp-11-2023-0292
publisher Emerald
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
url http://dx.doi.org/10.1108/jstp-11-2023-0292
document_store_str 1
active_str 0
published_date 2024-08-06T13:48:14Z
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score 11.036684

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