No Cover Image

Journal article 993 views 180 downloads

How service quality and outcome confidence drive pre-outcome word-of-mouth

Kemefasu Ifie, Antonios Simintiras Orcid Logo, Yogesh Dwivedi Orcid Logo, Vasileia Mavridou

Journal of Retailing and Consumer Services, Volume: 44, Pages: 214 - 221

Swansea University Authors: Antonios Simintiras Orcid Logo, Yogesh Dwivedi Orcid Logo

  • MainDocumentRevisionJRCS.pdf

    PDF | Accepted Manuscript

    Released under the terms of a Creative Commons Attribution Non-Commercial No Derivatives License (CC-BY-NC-ND).

    Download (364.79KB)

Check full text

DOI (Published version): 10.1016/j.jretconser.2018.07.002

Published in: Journal of Retailing and Consumer Services
ISSN: 0969-6989
Published: Elsevier BV 2018
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa40976
Tags: Add Tag
No Tags, Be the first to tag this record!
first_indexed 2018-07-12T13:35:54Z
last_indexed 2023-01-11T14:17:41Z
id cronfa40976
recordtype SURis
fullrecord <?xml version="1.0"?><rfc1807><datestamp>2022-10-26T12:41:05.7944570</datestamp><bib-version>v2</bib-version><id>40976</id><entry>2018-07-12</entry><title>How service quality and outcome confidence drive pre-outcome word-of-mouth</title><swanseaauthors><author><sid>d3c46a073ffe3313d271449b1b635874</sid><ORCID>0000-0003-2173-046X</ORCID><firstname>Antonios</firstname><surname>Simintiras</surname><name>Antonios Simintiras</name><active>true</active><ethesisStudent>false</ethesisStudent></author><author><sid>d154596e71b99ad1285563c8fdd373d7</sid><ORCID>0000-0002-5547-9990</ORCID><firstname>Yogesh</firstname><surname>Dwivedi</surname><name>Yogesh Dwivedi</name><active>true</active><ethesisStudent>false</ethesisStudent></author></swanseaauthors><date>2018-07-12</date><deptcode>SGMGT</deptcode><abstract/><type>Journal Article</type><journal>Journal of Retailing and Consumer Services</journal><volume>44</volume><journalNumber/><paginationStart>214</paginationStart><paginationEnd>221</paginationEnd><publisher>Elsevier BV</publisher><placeOfPublication/><isbnPrint/><isbnElectronic/><issnPrint>0969-6989</issnPrint><issnElectronic/><keywords>Word-of-mouth; Outcome confidence; Service quality; Recommendations; Service outcome</keywords><publishedDay>1</publishedDay><publishedMonth>9</publishedMonth><publishedYear>2018</publishedYear><publishedDate>2018-09-01</publishedDate><doi>10.1016/j.jretconser.2018.07.002</doi><url/><notes/><college>COLLEGE NANME</college><department>School of Management - School</department><CollegeCode>COLLEGE CODE</CollegeCode><DepartmentCode>SGMGT</DepartmentCode><institution>Swansea University</institution><apcterm/><funders/><projectreference/><lastEdited>2022-10-26T12:41:05.7944570</lastEdited><Created>2018-07-12T09:58:51.9855782</Created><path><level id="1">Faculty of Humanities and Social Sciences</level><level id="2">School of Management - Business Management</level></path><authors><author><firstname>Kemefasu</firstname><surname>Ifie</surname><order>1</order></author><author><firstname>Antonios</firstname><surname>Simintiras</surname><orcid>0000-0003-2173-046X</orcid><order>2</order></author><author><firstname>Yogesh</firstname><surname>Dwivedi</surname><orcid>0000-0002-5547-9990</orcid><order>3</order></author><author><firstname>Vasileia</firstname><surname>Mavridou</surname><order>4</order></author></authors><documents><document><filename>0040976-13072018183914.pdf</filename><originalFilename>MainDocumentRevisionJRCS.pdf</originalFilename><uploaded>2018-07-13T18:39:14.6630000</uploaded><type>Output</type><contentLength>356113</contentLength><contentType>application/pdf</contentType><version>Accepted Manuscript</version><cronfaStatus>true</cronfaStatus><embargoDate>2020-01-09T00:00:00.0000000</embargoDate><documentNotes>Released under the terms of a Creative Commons Attribution Non-Commercial No Derivatives License (CC-BY-NC-ND).</documentNotes><copyrightCorrect>true</copyrightCorrect><language>eng</language></document></documents><OutputDurs/></rfc1807>
spelling 2022-10-26T12:41:05.7944570 v2 40976 2018-07-12 How service quality and outcome confidence drive pre-outcome word-of-mouth d3c46a073ffe3313d271449b1b635874 0000-0003-2173-046X Antonios Simintiras Antonios Simintiras true false d154596e71b99ad1285563c8fdd373d7 0000-0002-5547-9990 Yogesh Dwivedi Yogesh Dwivedi true false 2018-07-12 SGMGT Journal Article Journal of Retailing and Consumer Services 44 214 221 Elsevier BV 0969-6989 Word-of-mouth; Outcome confidence; Service quality; Recommendations; Service outcome 1 9 2018 2018-09-01 10.1016/j.jretconser.2018.07.002 COLLEGE NANME School of Management - School COLLEGE CODE SGMGT Swansea University 2022-10-26T12:41:05.7944570 2018-07-12T09:58:51.9855782 Faculty of Humanities and Social Sciences School of Management - Business Management Kemefasu Ifie 1 Antonios Simintiras 0000-0003-2173-046X 2 Yogesh Dwivedi 0000-0002-5547-9990 3 Vasileia Mavridou 4 0040976-13072018183914.pdf MainDocumentRevisionJRCS.pdf 2018-07-13T18:39:14.6630000 Output 356113 application/pdf Accepted Manuscript true 2020-01-09T00:00:00.0000000 Released under the terms of a Creative Commons Attribution Non-Commercial No Derivatives License (CC-BY-NC-ND). true eng
title How service quality and outcome confidence drive pre-outcome word-of-mouth
spellingShingle How service quality and outcome confidence drive pre-outcome word-of-mouth
Antonios Simintiras
Yogesh Dwivedi
title_short How service quality and outcome confidence drive pre-outcome word-of-mouth
title_full How service quality and outcome confidence drive pre-outcome word-of-mouth
title_fullStr How service quality and outcome confidence drive pre-outcome word-of-mouth
title_full_unstemmed How service quality and outcome confidence drive pre-outcome word-of-mouth
title_sort How service quality and outcome confidence drive pre-outcome word-of-mouth
author_id_str_mv d3c46a073ffe3313d271449b1b635874
d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d3c46a073ffe3313d271449b1b635874_***_Antonios Simintiras
d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Antonios Simintiras
Yogesh Dwivedi
author2 Kemefasu Ifie
Antonios Simintiras
Yogesh Dwivedi
Vasileia Mavridou
format Journal article
container_title Journal of Retailing and Consumer Services
container_volume 44
container_start_page 214
publishDate 2018
institution Swansea University
issn 0969-6989
doi_str_mv 10.1016/j.jretconser.2018.07.002
publisher Elsevier BV
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 1
active_str 0
published_date 2018-09-01T03:52:13Z
_version_ 1763752576884408320
score 11.013148

Similar Items