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How service quality and outcome confidence drive pre-outcome word-of-mouth

Kemefasu Ifie, Antonios Simintiras Orcid Logo, Yogesh Dwivedi, Vasileia Mavridou

Journal of Retailing and Consumer Services, Volume: 44, Pages: 214 - 221

Swansea University Authors: Antonios Simintiras Orcid Logo, Yogesh Dwivedi

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DOI (Published version): 10.1016/j.jretconser.2018.07.002

Published in: Journal of Retailing and Consumer Services
ISSN: 0969-6989
Published: Elsevier BV 2018
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URI: https://cronfa.swan.ac.uk/Record/cronfa40976
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spelling 2022-10-26T12:41:05.7944570 v2 40976 2018-07-12 How service quality and outcome confidence drive pre-outcome word-of-mouth d3c46a073ffe3313d271449b1b635874 0000-0003-2173-046X Antonios Simintiras Antonios Simintiras true false d154596e71b99ad1285563c8fdd373d7 Yogesh Dwivedi Yogesh Dwivedi true false 2018-07-12 CBAE Journal Article Journal of Retailing and Consumer Services 44 214 221 Elsevier BV 0969-6989 Word-of-mouth; Outcome confidence; Service quality; Recommendations; Service outcome 1 9 2018 2018-09-01 10.1016/j.jretconser.2018.07.002 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University 2022-10-26T12:41:05.7944570 2018-07-12T09:58:51.9855782 Faculty of Humanities and Social Sciences School of Management - Business Management Kemefasu Ifie 1 Antonios Simintiras 0000-0003-2173-046X 2 Yogesh Dwivedi 3 Vasileia Mavridou 4 0040976-13072018183914.pdf MainDocumentRevisionJRCS.pdf 2018-07-13T18:39:14.6630000 Output 356113 application/pdf Accepted Manuscript true 2020-01-09T00:00:00.0000000 Released under the terms of a Creative Commons Attribution Non-Commercial No Derivatives License (CC-BY-NC-ND). true eng
title How service quality and outcome confidence drive pre-outcome word-of-mouth
spellingShingle How service quality and outcome confidence drive pre-outcome word-of-mouth
Antonios Simintiras
Yogesh Dwivedi
title_short How service quality and outcome confidence drive pre-outcome word-of-mouth
title_full How service quality and outcome confidence drive pre-outcome word-of-mouth
title_fullStr How service quality and outcome confidence drive pre-outcome word-of-mouth
title_full_unstemmed How service quality and outcome confidence drive pre-outcome word-of-mouth
title_sort How service quality and outcome confidence drive pre-outcome word-of-mouth
author_id_str_mv d3c46a073ffe3313d271449b1b635874
d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d3c46a073ffe3313d271449b1b635874_***_Antonios Simintiras
d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Antonios Simintiras
Yogesh Dwivedi
author2 Kemefasu Ifie
Antonios Simintiras
Yogesh Dwivedi
Vasileia Mavridou
format Journal article
container_title Journal of Retailing and Consumer Services
container_volume 44
container_start_page 214
publishDate 2018
institution Swansea University
issn 0969-6989
doi_str_mv 10.1016/j.jretconser.2018.07.002
publisher Elsevier BV
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 1
active_str 0
published_date 2018-09-01T19:26:55Z
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