Simintiras, A., Ifie, K., Dwivedi, Y., & Mavridou, V. (2018). How service quality and outcome confidence drive pre-outcome word-of-mouth. Journal of Retailing and Consumer Services, 44, pp. 214-221. doi:10.1016/j.jretconser.2018.07.002
Chicago Style CitationSimintiras, Antonios, Kemefasu Ifie, Yogesh Dwivedi, and Vasileia Mavridou. "How Service Quality and Outcome Confidence Drive Pre-outcome Word-of-mouth." Journal of Retailing and Consumer Services 44 (2018): 214-221.
MLA CitationSimintiras, Antonios, Kemefasu Ifie, Yogesh Dwivedi, and Vasileia Mavridou. "How Service Quality and Outcome Confidence Drive Pre-outcome Word-of-mouth." Journal of Retailing and Consumer Services 44 (2018): 214-221.
Warning: These citations may not always be 100% accurate.