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Developing and validating a hierarchical model of service quality of retail banks

Mohammad Alamgir Hossain, Yogesh Dwivedi, Sarah Binte Naseem

Total Quality Management & Business Excellence, Volume: 26, Issue: 5-6, Pages: 534 - 549

Swansea University Author: Yogesh Dwivedi

DOI (Published version): 10.1080/14783363.2013.856545

Published in: Total Quality Management & Business Excellence
Published: 2015
URI: https://cronfa.swan.ac.uk/Record/cronfa21521
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last_indexed 2018-02-09T04:59:09Z
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title Developing and validating a hierarchical model of service quality of retail banks
spellingShingle Developing and validating a hierarchical model of service quality of retail banks
Yogesh Dwivedi
title_short Developing and validating a hierarchical model of service quality of retail banks
title_full Developing and validating a hierarchical model of service quality of retail banks
title_fullStr Developing and validating a hierarchical model of service quality of retail banks
title_full_unstemmed Developing and validating a hierarchical model of service quality of retail banks
title_sort Developing and validating a hierarchical model of service quality of retail banks
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Mohammad Alamgir Hossain
Yogesh Dwivedi
Sarah Binte Naseem
format Journal article
container_title Total Quality Management & Business Excellence
container_volume 26
container_issue 5-6
container_start_page 534
publishDate 2015
institution Swansea University
doi_str_mv 10.1080/14783363.2013.856545
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_title Faculty of Humanities and Social Sciences
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hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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published_date 2015-12-31T05:04:36Z
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