Dwivedi, Y., Hossain, M. A., & Naseem, S. B. (2015). Developing and validating a hierarchical model of service quality of retail banks. Total Quality Management & Business Excellence, 26(5-6), pp. 534-549. doi:10.1080/14783363.2013.856545
Chicago Style CitationDwivedi, Yogesh, Mohammad Alamgir Hossain, and Sarah Binte Naseem. "Developing and Validating a Hierarchical Model of Service Quality of Retail Banks." Total Quality Management & Business Excellence 26, no. 5-6 (2015): 534-549.
MLA CitationDwivedi, Yogesh, Mohammad Alamgir Hossain, and Sarah Binte Naseem. "Developing and Validating a Hierarchical Model of Service Quality of Retail Banks." Total Quality Management & Business Excellence 26.5-6 (2015): 534-549.
Warning: These citations may not always be 100% accurate.