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Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement

C. R Lages, N. F Piercy, Nigel Piercy

Journal of Service Research, Volume: 15, Issue: 2, Pages: 215 - 230

Swansea University Author: Nigel Piercy

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DOI (Published version): 10.1177/1094670511436005

Published in: Journal of Service Research
ISSN: 1094-6705 1552-7379
Published: 2012
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URI: https://cronfa.swan.ac.uk/Record/cronfa15838
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first_indexed 2013-09-26T11:45:15Z
last_indexed 2018-02-09T04:48:00Z
id cronfa15838
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spelling 2013-11-05T11:48:47.3180588 v2 15838 2013-09-09 Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement df21aa7b844f3fd66857825544318e97 Nigel Piercy Nigel Piercy true false 2013-09-09 BBU Journal Article Journal of Service Research 15 2 215 230 1094-6705 1552-7379 31 12 2012 2012-12-31 10.1177/1094670511436005 COLLEGE NANME Business COLLEGE CODE BBU Swansea University 2013-11-05T11:48:47.3180588 2013-09-09T17:34:56.3798385 Faculty of Humanities and Social Sciences School of Management - Business Management C. R Lages 1 N. F Piercy 2 Nigel Piercy 3
title Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement
spellingShingle Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement
Nigel Piercy
title_short Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement
title_full Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement
title_fullStr Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement
title_full_unstemmed Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement
title_sort Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement
author_id_str_mv df21aa7b844f3fd66857825544318e97
author_id_fullname_str_mv df21aa7b844f3fd66857825544318e97_***_Nigel Piercy
author Nigel Piercy
author2 C. R Lages
N. F Piercy
Nigel Piercy
format Journal article
container_title Journal of Service Research
container_volume 15
container_issue 2
container_start_page 215
publishDate 2012
institution Swansea University
issn 1094-6705
1552-7379
doi_str_mv 10.1177/1094670511436005
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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active_str 0
published_date 2012-12-31T03:18:02Z
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