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Towards Explainable User Interfaces

Alan Dix Orcid Logo, Tommaso Turchi Orcid Logo, Ben Wilson Orcid Logo

Proceedings of BCS HCI 2025, UK

Swansea University Author: Ben Wilson Orcid Logo

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DOI (Published version): 10.14236/ewic/BCSHCI2025.24

Abstract

This paper argues that user interfaces need to be explainable whether or not they contain artificial intelligence components. Even with the best design, complex applications often leave users confused; this is exacerbated on small touchscreens, where small slips can lead to markedly different outcom...

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Published in: Proceedings of BCS HCI 2025, UK
Published: UK BCS Learning and Development Ltd 2025
Online Access: https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/BCSHCI2025.24
URI: https://cronfa.swan.ac.uk/Record/cronfa71397
Abstract: This paper argues that user interfaces need to be explainable whether or not they contain artificial intelligence components. Even with the best design, complex applications often leave users confused; this is exacerbated on small touchscreens, where small slips can lead to markedly different outcomes and when notifications or intelligent agents may autonomously change the interface. This can be disorienting even for the most tech savvy user, but doubly so for those less confident or with motor-control issues. We are often left asking “what just happened?” or “how can I do this again?”. We need explainable user interfaces.
Keywords: User experience, accessibility, artificial intelligence, notifications, user interface architecture
College: Faculty of Science and Engineering
Funders: Tango Project

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