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Towards Explainable User Interfaces
Electronic Workshops in Computing
Swansea University Authors:
Alan Dix, Ben Wilson
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DOI (Published version): 10.14236/ewic/bcshci2025.24
Abstract
This paper argues that user interfaces need to be explainable whether or not they contain artificial intelligence components. Even with the best design, complex applications often leave users confused; this is exacerbated on small touchscreens, where small slips can lead to markedly different outcom...
| Published in: | Electronic Workshops in Computing |
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| ISSN: | 1477-9358 |
| Published: |
UK
BCS Learning & Development
2025
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| Online Access: |
Check full text
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa71397 |
| Abstract: |
This paper argues that user interfaces need to be explainable whether or not they contain artificial intelligence components. Even with the best design, complex applications often leave users confused; this is exacerbated on small touchscreens, where small slips can lead to markedly different outcomes and when notifications or intelligent agents may autonomously change the interface. This can be disorienting even for the most tech savvy user, but doubly so for those less confident or with motor-control issues. We are often left asking “what just happened?” or “how can I do this again?”. We need explainable user interfaces. |
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| Keywords: |
User experience, accessibility, artificial intelligence, notifications, user interface architecture |
| College: |
Faculty of Science and Engineering |
| Funders: |
Tango Project (EU Horizon Grant Agreement no. 101120763 - TANGO) |