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'I Want My Chart to Be Just for Me': Community-Engaged Design to Support Outpatient Healthcare for Resettled Communities
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Fernando Maestre Avila ,
May Hang ,
Alisha Ghaju ,
Ji Youn Shin
Proceedings of the ACM on Human-Computer Interaction, Volume: 9, Issue: 7, Pages: 1 - 30
Swansea University Author:
Fernando Maestre Avila
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DOI (Published version): 10.1145/3757536
Abstract
Individuals resettled in a new environment often face challenges in accessing adequate healthcare services, particularly within the complex processes of outpatient clinic care. Cultural differences, language barriers, and low socioeconomic status contribute to these difficulties. While previous stud...
| Published in: | Proceedings of the ACM on Human-Computer Interaction |
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| ISSN: | 2573-0142 |
| Published: |
Association for Computing Machinery (ACM)
2025
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| Online Access: |
Check full text
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa70811 |
| Abstract: |
Individuals resettled in a new environment often face challenges in accessing adequate healthcare services, particularly within the complex processes of outpatient clinic care. Cultural differences, language barriers, and low socioeconomic status contribute to these difficulties. While previous studies have identified barriers and proposed technology-mediated solutions for resettled populations, many focus on addressing deficits rather than building on the strengths these communities already possess, which limits the sustainability and relevance of these solutions in everyday life. We conducted two community-based participatory design workshops with 30 Hmong community members in a large metropolitan area in the US. Through this process, we identified four types of assets the community has gradually developed, including intergenerational support for health management and storytelling-based communication practices that facilitate relatable and culturally grounded interactions. We show how participatory design workshops can foster asset-based approaches, and discuss design implications for technologies that leverage patients' existing strengths to support their health management during outpatient visits. |
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| Keywords: |
healthcare, patients, community, participatory design, health technology, asset-based community development |
| College: |
Faculty of Science and Engineering |
| Funders: |
This work was supported by the University of Minnesota’s Social Justice Impact Grant. |
| Issue: |
7 |
| Start Page: |
1 |
| End Page: |
30 |