No Cover Image

Journal article 26 views 7 downloads

Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV

Fernando Maestre Avila Orcid Logo, Susan Herring, Aehong Min, Ciabhan Connelly, Patrick Shih

Information, Volume: 9, Issue: 10, Start page: 259

Swansea University Author: Fernando Maestre Avila Orcid Logo

  • 65692.VOR.pdf

    PDF | Version of Record

    Copyright: 2018 by the authors. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license

    Download (296.61KB)

Check full text

DOI (Published version): 10.3390/info9100259

Abstract

Research is scarce on how direct and indirect support seeking strategies affect support exchange in online health communities. Moreover, prior research has relied mostly on content analysis of forum posts at the post level. In order to generate a more fine-grained analysis of support exchange, we co...

Full description

Published in: Information
ISSN: 2078-2489
Published: MDPI AG 2018
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa65692
Tags: Add Tag
No Tags, Be the first to tag this record!
Abstract: Research is scarce on how direct and indirect support seeking strategies affect support exchange in online health communities. Moreover, prior research has relied mostly on content analysis of forum posts at the post level. In order to generate a more fine-grained analysis of support exchange, we conducted content analysis at the utterance level, taking directness of support seeking, quality of provision, forum type, and seeker gender into account. Our analysis of four popular online support forums for people living with human immunodeficiency virus found that type of support sought and provided, support seeking strategy, and quality of emotional support provision differed in care provider/formal forums versus social/informal forums. Interestingly, indirect support seeking tended to elicit more supportive emotional responses than direct support seeking strategies in all forums; we account for this in terms of type of support sought. Practical implications for online support communities are discussed.
Keywords: support seeking; social support; HIV; HIV support; online health communities; online forums: stigmatized populations; computer-mediated communication; content analysis
College: Faculty of Science and Engineering
Funders: This research received no external funding.
Issue: 10
Start Page: 259