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Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV

Fernando Maestre Avila Orcid Logo, Susan Herring, Aehong Min, Ciabhan Connelly, Patrick Shih

Information, Volume: 9, Issue: 10, Start page: 259

Swansea University Author: Fernando Maestre Avila Orcid Logo

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DOI (Published version): 10.3390/info9100259

Abstract

Research is scarce on how direct and indirect support seeking strategies affect support exchange in online health communities. Moreover, prior research has relied mostly on content analysis of forum posts at the post level. In order to generate a more fine-grained analysis of support exchange, we co...

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ISSN: 2078-2489
Published: MDPI AG 2018
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URI: https://cronfa.swan.ac.uk/Record/cronfa65692
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spelling v2 65692 2024-02-25 Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV 43d98107a270a6fedc198bffeb80ac5b 0000-0002-5403-9387 Fernando Maestre Avila Fernando Maestre Avila true false 2024-02-25 SCS Research is scarce on how direct and indirect support seeking strategies affect support exchange in online health communities. Moreover, prior research has relied mostly on content analysis of forum posts at the post level. In order to generate a more fine-grained analysis of support exchange, we conducted content analysis at the utterance level, taking directness of support seeking, quality of provision, forum type, and seeker gender into account. Our analysis of four popular online support forums for people living with human immunodeficiency virus found that type of support sought and provided, support seeking strategy, and quality of emotional support provision differed in care provider/formal forums versus social/informal forums. Interestingly, indirect support seeking tended to elicit more supportive emotional responses than direct support seeking strategies in all forums; we account for this in terms of type of support sought. Practical implications for online support communities are discussed. Journal Article Information 9 10 259 MDPI AG 2078-2489 support seeking; social support; HIV; HIV support; online health communities; online forums: stigmatized populations; computer-mediated communication; content analysis 20 10 2018 2018-10-20 10.3390/info9100259 COLLEGE NANME Computer Science COLLEGE CODE SCS Swansea University Another institution paid the OA fee This research received no external funding. 2024-03-26T11:00:08.0114374 2024-02-25T13:47:20.0529308 Faculty of Science and Engineering School of Mathematics and Computer Science - Computer Science Fernando Maestre Avila 0000-0002-5403-9387 1 Susan Herring 2 Aehong Min 3 Ciabhan Connelly 4 Patrick Shih 5 65692__29849__9d7c9778029d4d1898328e83799d1a1d.pdf 65692.VOR.pdf 2024-03-26T10:57:09.1758936 Output 303729 application/pdf Version of Record true Copyright: 2018 by the authors. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license true eng http://creativecommons.org/licenses/by/4.0/
title Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV
spellingShingle Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV
Fernando Maestre Avila
title_short Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV
title_full Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV
title_fullStr Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV
title_full_unstemmed Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV
title_sort Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV
author_id_str_mv 43d98107a270a6fedc198bffeb80ac5b
author_id_fullname_str_mv 43d98107a270a6fedc198bffeb80ac5b_***_Fernando Maestre Avila
author Fernando Maestre Avila
author2 Fernando Maestre Avila
Susan Herring
Aehong Min
Ciabhan Connelly
Patrick Shih
format Journal article
container_title Information
container_volume 9
container_issue 10
container_start_page 259
publishDate 2018
institution Swansea University
issn 2078-2489
doi_str_mv 10.3390/info9100259
publisher MDPI AG
college_str Faculty of Science and Engineering
hierarchytype
hierarchy_top_id facultyofscienceandengineering
hierarchy_top_title Faculty of Science and Engineering
hierarchy_parent_id facultyofscienceandengineering
hierarchy_parent_title Faculty of Science and Engineering
department_str School of Mathematics and Computer Science - Computer Science{{{_:::_}}}Faculty of Science and Engineering{{{_:::_}}}School of Mathematics and Computer Science - Computer Science
document_store_str 1
active_str 0
description Research is scarce on how direct and indirect support seeking strategies affect support exchange in online health communities. Moreover, prior research has relied mostly on content analysis of forum posts at the post level. In order to generate a more fine-grained analysis of support exchange, we conducted content analysis at the utterance level, taking directness of support seeking, quality of provision, forum type, and seeker gender into account. Our analysis of four popular online support forums for people living with human immunodeficiency virus found that type of support sought and provided, support seeking strategy, and quality of emotional support provision differed in care provider/formal forums versus social/informal forums. Interestingly, indirect support seeking tended to elicit more supportive emotional responses than direct support seeking strategies in all forums; we account for this in terms of type of support sought. Practical implications for online support communities are discussed.
published_date 2018-10-20T11:00:05Z
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score 11.017731

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