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Generative AI chatbot prompting for excellent customer service in tourism

Tommi Kekäläinen, Erose Sthapit, Brian Garrod Orcid Logo, Johanna Heinonen-Kemppi, Juho Pesonen

Service Marketing Quarterly

Swansea University Author: Brian Garrod Orcid Logo

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Published in: Service Marketing Quarterly
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URI: https://cronfa.swan.ac.uk/Record/cronfa70629
first_indexed 2025-10-10T10:23:39Z
last_indexed 2026-01-09T05:30:52Z
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title Generative AI chatbot prompting for excellent customer service in tourism
spellingShingle Generative AI chatbot prompting for excellent customer service in tourism
Brian Garrod
title_short Generative AI chatbot prompting for excellent customer service in tourism
title_full Generative AI chatbot prompting for excellent customer service in tourism
title_fullStr Generative AI chatbot prompting for excellent customer service in tourism
title_full_unstemmed Generative AI chatbot prompting for excellent customer service in tourism
title_sort Generative AI chatbot prompting for excellent customer service in tourism
author_id_str_mv 4f81981d78ed3082b232463da24d1bb9
author_id_fullname_str_mv 4f81981d78ed3082b232463da24d1bb9_***_Brian Garrod
author Brian Garrod
author2 Tommi Kekäläinen
Erose Sthapit
Brian Garrod
Johanna Heinonen-Kemppi
Juho Pesonen
format Journal article
container_title Service Marketing Quarterly
institution Swansea University
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 1
active_str 0
published_date 0001-01-01T05:33:09Z
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score 11.096027

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