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Examining consumer adoption of social commerce: An extended META-UTAUT model

Prianka Sarker, Laurie Hughes, Tegwen Malik Orcid Logo, Yogesh Dwivedi

Technological Forecasting and Social Change, Volume: 212, Start page: 123956

Swansea University Authors: Tegwen Malik Orcid Logo, Yogesh Dwivedi

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DOI (Published version): 10.1016/j.techfore.2024.123956

Abstract

Social commerce has evolved into a mainstream channel for marketers and businesses for selling products online. However, consumers in many developing economies have yet to fully adopt social commerce technology. This research, therefore, aims to develop and empirically validate a conceptual model fo...

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Published in: Technological Forecasting and Social Change
ISSN: 0040-1625
Published: Elsevier BV 2025
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URI: https://cronfa.swan.ac.uk/Record/cronfa68587
Abstract: Social commerce has evolved into a mainstream channel for marketers and businesses for selling products online. However, consumers in many developing economies have yet to fully adopt social commerce technology. This research, therefore, aims to develop and empirically validate a conceptual model for understanding the factors influencing consumer adoption of social commerce in Bangladesh using an adapted and extended version of the Meta-UTAUT model. Analysis was undertaken to determine the appropriateness of external constructs such as trust, social support, anxiety, grievance redressal, innovativeness, and continuous participation intention. This research collected data from 402 social commerce users from Bangladesh to test and validate the proposed research model. The results suggest that performance expectancy, effort expectancy, innovativeness and trust have a direct influence on consumer attitude, whilst social influence, grievance redressal, facilitating conditions, social support, anxiety, and attitude, significantly influence usage behavior. The results also found that usage behavior is a strong predictor of continuous participation intention. This research contributes to existing knowledge by conceptualizing and validating a technology adoption model, which emphasizes the role of anxiety and grievance redressal in consumer acceptance of social commerce.
Keywords: Adoption; ConsumerInformation systems; Marketing; Social commerce; Social media; Use behavior
College: Faculty of Humanities and Social Sciences
Start Page: 123956

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