“They still phone even though they know I'm deaf”: exploring experiences of deaf people in health services in Wales, UK

Terry, Julia; Meara, Rhian Hedd; England, Rachel

doi:10.1093/pubmed/fdae112

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“They still phone even though they know I'm deaf”: exploring experiences of deaf people in health services in Wales, UK

Julia Terry

, Rhian Hedd Meara, Rachel England

Journal of Public Health, Volume: 46, Issue: 3, Pages: e520 - e527

Swansea University Authors: Julia Terry , Rhian Hedd Meara, Rachel England

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© The Author(s) 2024. Published by Oxford University Press on behalf of Faculty of Public Health. This is an Open Access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted reuse, distribution, and reproduction in any medium, provided the original work is properly cited.
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DOI (Published version): 10.1093/pubmed/fdae112

Abstract

Background: Deaf and hard of hearing people persistently experience barriers accessing health services, largely due to ineffective communication systems, a lack of flexible booking arrangements, and a lack of Deaf awareness training for health professional staff. Methods: Face to face focus groups w...

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Published in:	Journal of Public Health
ISSN:	1741-3842 1741-3850
Published:	Oxford University Press (OUP) 2024
Online Access:	Check full text
URI:	https://cronfa.swan.ac.uk/Record/cronfa66710

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last_indexed	2024-11-25T14:18:41Z
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spelling	2024-11-19T14:05:31.7719176 v2 66710 2024-06-12 “They still phone even though they know I'm deaf”: exploring experiences of deaf people in health services in Wales, UK aeb9b7bc739735cab8b0d3c06ccf6712 0000-0002-6827-0029 Julia Terry Julia Terry true false ba3e9c1b30682ffff10e54bc8acc2947 Rhian Hedd Meara Rhian Hedd Meara true false 695ec118520b9fd29afd162b03be7a03 Rachel England Rachel England true false 2024-06-12 HSOC Background: Deaf and hard of hearing people persistently experience barriers accessing health services, largely due to ineffective communication systems, a lack of flexible booking arrangements, and a lack of Deaf awareness training for health professional staff. Methods: Face to face focus groups were conducted with 66 Deaf and hard of hearing people in Deaf clubs across Wales, UK. Thematic analysis was undertaken. Results: Responses identified from focus groups are reported as barriers faced using health services, improvements that would make a difference, impact of accessibility of health services, and a potential Sign language badge for healthcare staff. Conclusions. Deaf people report that health professionals lack training on Deaf awareness and do not know how to communicate effectively with Deaf and hard of hearing people. Further research into Deaf awareness and training resources for health professionals are needed to establish what improves Deaf cultural competencies, and ultimately makes healthcare experiences more positive for people who are Deaf. Journal Article Journal of Public Health 46 3 e520 e527 Oxford University Press (OUP) 1741-3842 1741-3850 Deaf; Hard of hearing; health professionals, Deaf awareness, patient experience communication 25 8 2024 2024-08-25 10.1093/pubmed/fdae112 http://dx.doi.org/10.1093/pubmed/fdae112 COLLEGE NANME Health and Social Care School COLLEGE CODE HSOC Swansea University SU Library paid the OA fee (TA Institutional Deal) This work was supported by the Burdett Trust for Nursing, a nurse-led improvement project in digital health [Grant number: 101010662\737073]. 2024-11-19T14:05:31.7719176 2024-06-12T10:04:09.6813295 Faculty of Medicine, Health and Life Sciences School of Health and Social Care - Nursing Julia Terry 0000-0002-6827-0029 1 Rhian Hedd Meara 2 Rachel England 3 66710__30849__a0a5bacf40b940bb921f4e088c8ce6f2.pdf 66710.VOR.pdf 2024-07-08T17:10:01.4053688 Output 335791 application/pdf Version of Record true © The Author(s) 2024. Published by Oxford University Press on behalf of Faculty of Public Health. This is an Open Access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted reuse, distribution, and reproduction in any medium, provided the original work is properly cited. true eng (https://creativecommons.org/licenses/by/4.0/
title	“They still phone even though they know I'm deaf”: exploring experiences of deaf people in health services in Wales, UK
spellingShingle	“They still phone even though they know I'm deaf”: exploring experiences of deaf people in health services in Wales, UK Julia Terry Rhian Hedd Meara Rachel England
title_short	“They still phone even though they know I'm deaf”: exploring experiences of deaf people in health services in Wales, UK
title_full	“They still phone even though they know I'm deaf”: exploring experiences of deaf people in health services in Wales, UK
title_fullStr	“They still phone even though they know I'm deaf”: exploring experiences of deaf people in health services in Wales, UK
title_full_unstemmed	“They still phone even though they know I'm deaf”: exploring experiences of deaf people in health services in Wales, UK
title_sort	“They still phone even though they know I'm deaf”: exploring experiences of deaf people in health services in Wales, UK
author_id_str_mv	aeb9b7bc739735cab8b0d3c06ccf6712 ba3e9c1b30682ffff10e54bc8acc2947 695ec118520b9fd29afd162b03be7a03
author_id_fullname_str_mv	aeb9b7bc739735cab8b0d3c06ccf6712_*_Julia Terry ba3e9c1b30682ffff10e54bc8acc2947__Rhian Hedd Meara 695ec118520b9fd29afd162b03be7a03_**_Rachel England
author	Julia Terry Rhian Hedd Meara Rachel England
author2	Julia Terry Rhian Hedd Meara Rachel England
format	Journal article
container_title	Journal of Public Health
container_volume	46
container_issue	3
container_start_page	e520
publishDate	2024
institution	Swansea University
issn	1741-3842 1741-3850
doi_str_mv	10.1093/pubmed/fdae112
publisher	Oxford University Press (OUP)
college_str	Faculty of Medicine, Health and Life Sciences
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hierarchy_top_title	Faculty of Medicine, Health and Life Sciences
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department_str	School of Health and Social Care - Nursing{{{_:::_}}}Faculty of Medicine, Health and Life Sciences{{{_:::_}}}School of Health and Social Care - Nursing
url	http://dx.doi.org/10.1093/pubmed/fdae112
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description	Background: Deaf and hard of hearing people persistently experience barriers accessing health services, largely due to ineffective communication systems, a lack of flexible booking arrangements, and a lack of Deaf awareness training for health professional staff. Methods: Face to face focus groups were conducted with 66 Deaf and hard of hearing people in Deaf clubs across Wales, UK. Thematic analysis was undertaken. Results: Responses identified from focus groups are reported as barriers faced using health services, improvements that would make a difference, impact of accessibility of health services, and a potential Sign language badge for healthcare staff. Conclusions. Deaf people report that health professionals lack training on Deaf awareness and do not know how to communicate effectively with Deaf and hard of hearing people. Further research into Deaf awareness and training resources for health professionals are needed to establish what improves Deaf cultural competencies, and ultimately makes healthcare experiences more positive for people who are Deaf.
published_date	2024-08-25T14:34:06Z
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“They still phone even though they know I'm deaf”: exploring experiences of deaf people in health services in Wales, UK

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