Journal article 260 views 50 downloads
“They still phone even though they know I'm deaf”: exploring experiences of deaf people in health services in Wales, UK
,
Rhian Hedd Meara,
Rachel England
Journal of Public Health, Volume: 46, Issue: 3, Pages: e520 - e527
Swansea University Authors:
Julia Terry , Rhian Hedd Meara, Rachel England
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© The Author(s) 2024. Published by Oxford University Press on behalf of Faculty of Public Health. This is an Open Access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted reuse, distribution, and reproduction in any medium, provided the original work is properly cited.
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DOI (Published version): 10.1093/pubmed/fdae112
Abstract
Background: Deaf and hard of hearing people persistently experience barriers accessing health services, largely due to ineffective communication systems, a lack of flexible booking arrangements, and a lack of Deaf awareness training for health professional staff. Methods: Face to face focus groups w...
| Published in: | Journal of Public Health |
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| ISSN: | 1741-3842 1741-3850 |
| Published: |
Oxford University Press (OUP)
2024
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| Online Access: |
Check full text
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa66710 |
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| Abstract: |
Background: Deaf and hard of hearing people persistently experience barriers accessing health services, largely due to ineffective communication systems, a lack of flexible booking arrangements, and a lack of Deaf awareness training for health professional staff. Methods: Face to face focus groups were conducted with 66 Deaf and hard of hearing people in Deaf clubs across Wales, UK. Thematic analysis was undertaken. Results: Responses identified from focus groups are reported as barriers faced using health services, improvements that would make a difference, impact of accessibility of health services, and a potential Sign language badge for healthcare staff. Conclusions. Deaf people report that health professionals lack training on Deaf awareness and do not know how to communicate effectively with Deaf and hard of hearing people. Further research into Deaf awareness and training resources for health professionals are needed to establish what improves Deaf cultural competencies, and ultimately makes healthcare experiences more positive for people who are Deaf. |
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| Keywords: |
Deaf; Hard of hearing; health professionals, Deaf awareness, patient experience communication |
| College: |
Faculty of Medicine, Health and Life Sciences |
| Funders: |
This work was supported by the Burdett Trust for Nursing, a nurse-led improvement project in digital health [Grant number: 101010662\737073]. |
| Issue: |
3 |
| Start Page: |
e520 |
| End Page: |
e527 |