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Informative and peripheral metaverse: Which leads to experience? An investigation from the viewpoint of self-concept

Janarthanan Balakrishnan, Ronnie Das, Ali Abdallah Alalwan, Ramakrishnan Raman, Yogesh Dwivedi Orcid Logo

Computers in Human Behavior, Volume: 156, Start page: 108223

Swansea University Author: Yogesh Dwivedi Orcid Logo

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DOI (Published version): 10.1016/j.chb.2024.108223

Abstract

The growth of the Metaverse has been massive in the last two years. However, limited evidence exists to understand how consumers perceive it as a potential retail space. This study investigates the effect of information (central route) and design (peripheral route) to experience and its subsequent i...

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Published in: Computers in Human Behavior
ISSN: 0747-5632
Published: Elsevier BV 2024
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa65888
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Abstract: The growth of the Metaverse has been massive in the last two years. However, limited evidence exists to understand how consumers perceive it as a potential retail space. This study investigates the effect of information (central route) and design (peripheral route) to experience and its subsequent impact on purchase intention and continuation intention in the Metaverse. The study also employed actual and ideal self-congruence to test its indirect effect on the model. This study was conducted using a simulated metaverse space by employing a 3x3 factorial design in which the data was collected from 354 participants. The results indicate that information and design are crucial in developing a metaverse experience, which builds positive purchase and continuation intentions in metaverse space. It was also found that ideal self-congruence with the Metaverse significantly creates an indirect relationship effect. The study extends theoretical knowledge of various theories and metaverse literature and suggests implications to managers.
Keywords: Metaverse experience; Elaboration likelihood model; Information processing; Purchase intention; Continuation intention; Metaverse design
College: Faculty of Humanities and Social Sciences
Start Page: 108223

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