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Evaluation of Experiences of Patients Towards Patient Portal–Enabled Access to Their Health Information or Medical Records: A Qualitative Grounded Theory Study
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Judy Jenkins
Qualitative Health Research, Volume: 33, Issue: 12, Pages: 1080 - 1090
Swansea University Author: Judy Jenkins
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DOI (Published version): 10.1177/10497323231192379
Abstract
The demand for patient centred care and patient engagement in their healthcare has driven patient portal introduction. The widespread adoption and use of patient portals, however, has been a rather slow process in the United Kingdom (UK). Hence, a limited number of studies have explored patient perc...
| Published in: | Qualitative Health Research |
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| ISSN: | 1049-7323 1552-7557 |
| Published: |
SAGE Publications
2023
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| Online Access: |
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa65142 |
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| Abstract: |
The demand for patient centred care and patient engagement in their healthcare has driven patient portal introduction. The widespread adoption and use of patient portals, however, has been a rather slow process in the United Kingdom (UK). Hence, a limited number of studies have explored patient perceptions and experiences of general portal use which forms a foundation for successful implementation of a portal. This study, therefore, focuses on the experiences and attitudes of patients regarding use of patient portals and access to their health information. It further explores various factors perceived by patients that may influence portal use and uptake. These patient experiences were gathered through semi-structured interviews of 13 participants and the data collected was subjected to analysis using the grounded theory approach. The overall findings from this study highlights positive patient perceptions of portal use. Nevertheless, it demonstrates various areas of improvement essential to ensure successful implementation and acceptance of patient portals in the future. |
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| Keywords: |
Patient experience, patient portal, user perceptions, health information, qualitative |
| College: |
Faculty of Medicine, Health and Life Sciences |
| Funders: |
Swansea University Fund |
| Issue: |
12 |
| Start Page: |
1080 |
| End Page: |
1090 |