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Value co-destruction in tourism and hospitality: a systematic literature review and future research agenda

Erose Sthapit Orcid Logo, Brian Garrod Orcid Logo, Matthew J. Stone, Peter Björk, Hanqun Song

Journal of Travel & Tourism Marketing, Volume: 40, Issue: 5, Pages: 363 - 382

Swansea University Author: Brian Garrod Orcid Logo

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DOI (Published version): 10.1080/10548408.2023.2255881

Abstract

This study systematically reviews, synthesises and integrates the extant literature on value co-destruction in the field of tourism and hospitality. The results indicate that research in this field is still in its infancy, suffers from a contextual imbalance and employs mainly qualitative methods. S...

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Published in: Journal of Travel & Tourism Marketing
ISSN: 1054-8408 1540-7306
Published: Informa UK Limited 2023
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URI: https://cronfa.swan.ac.uk/Record/cronfa64448
first_indexed 2023-09-06T15:07:09Z
last_indexed 2024-11-25T14:14:03Z
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spelling 2023-10-09T16:58:52.0085143 v2 64448 2023-09-06 Value co-destruction in tourism and hospitality: a systematic literature review and future research agenda 4f81981d78ed3082b232463da24d1bb9 0000-0002-5468-6816 Brian Garrod Brian Garrod true false 2023-09-06 CBAE This study systematically reviews, synthesises and integrates the extant literature on value co-destruction in the field of tourism and hospitality. The results indicate that research in this field is still in its infancy, suffers from a contextual imbalance and employs mainly qualitative methods. Several gaps are identified, and four areas for future work are proposed: further theorisation, application of the topic and scale development, fostering a broader focus on cross-cultural studies and a need for studies in different hospitality and tourism settings; greater use of on-site data collection and engaging in mixed-methods analysis; and greater consideration of service-provider and multiple-actor perspectives. Journal Article Journal of Travel &amp; Tourism Marketing 40 5 363 382 Informa UK Limited 1054-8408 1540-7306 Value co-destruction, value diminution, tourism, hospitality, antecedents, outcomes, service dominant logic, resource integration, service encounters, customer-supplier interaction 13 6 2023 2023-06-13 10.1080/10548408.2023.2255881 http://dx.doi.org/10.1080/10548408.2023.2255881 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University 2023-10-09T16:58:52.0085143 2023-09-06T16:01:15.3709746 Faculty of Humanities and Social Sciences School of Management - Business Management Erose Sthapit 0000-0002-1650-3900 1 Brian Garrod 0000-0002-5468-6816 2 Matthew J. Stone 3 Peter Björk 4 Hanqun Song 5 64448__28739__75b008d9231b4d2598d2c147b5b4fd97.pdf 64448.VOR.pdf 2023-10-09T16:55:14.8288866 Output 1176677 application/pdf Version of Record true © 2023 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. Distributed under the terms of a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND 4.0). true eng http://creativecommons.org/licenses/by-nc-nd/4.0/
title Value co-destruction in tourism and hospitality: a systematic literature review and future research agenda
spellingShingle Value co-destruction in tourism and hospitality: a systematic literature review and future research agenda
Brian Garrod
title_short Value co-destruction in tourism and hospitality: a systematic literature review and future research agenda
title_full Value co-destruction in tourism and hospitality: a systematic literature review and future research agenda
title_fullStr Value co-destruction in tourism and hospitality: a systematic literature review and future research agenda
title_full_unstemmed Value co-destruction in tourism and hospitality: a systematic literature review and future research agenda
title_sort Value co-destruction in tourism and hospitality: a systematic literature review and future research agenda
author_id_str_mv 4f81981d78ed3082b232463da24d1bb9
author_id_fullname_str_mv 4f81981d78ed3082b232463da24d1bb9_***_Brian Garrod
author Brian Garrod
author2 Erose Sthapit
Brian Garrod
Matthew J. Stone
Peter Björk
Hanqun Song
format Journal article
container_title Journal of Travel &amp; Tourism Marketing
container_volume 40
container_issue 5
container_start_page 363
publishDate 2023
institution Swansea University
issn 1054-8408
1540-7306
doi_str_mv 10.1080/10548408.2023.2255881
publisher Informa UK Limited
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
url http://dx.doi.org/10.1080/10548408.2023.2255881
document_store_str 1
active_str 0
description This study systematically reviews, synthesises and integrates the extant literature on value co-destruction in the field of tourism and hospitality. The results indicate that research in this field is still in its infancy, suffers from a contextual imbalance and employs mainly qualitative methods. Several gaps are identified, and four areas for future work are proposed: further theorisation, application of the topic and scale development, fostering a broader focus on cross-cultural studies and a need for studies in different hospitality and tourism settings; greater use of on-site data collection and engaging in mixed-methods analysis; and greater consideration of service-provider and multiple-actor perspectives.
published_date 2023-06-13T14:27:36Z
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score 11.048042

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