Banking in the metaverse: a new frontier for financial institutions

Ooi, Keng-Boon; Tan, Garry Wei-Han; Aw, Eugene Cheng-Xi; Cham, Tat-Huei; Dwivedi, Yogesh; Dwivedi, Rohita; Hughes, Laurie; Kar, Arpan Kumar; Loh, Xiu-Ming; Mogaji, Emmanuel; Phau, Ian; Sharma, Anshuman

doi:10.1108/ijbm-03-2023-0168

Journal article 277 views 339 downloads

Banking in the metaverse: a new frontier for financial institutions

Keng-Boon Ooi

, Garry Wei-Han Tan

, Eugene Cheng-Xi Aw

, Tat-Huei Cham, Yogesh Dwivedi

, Rohita Dwivedi

, Laurie Hughes, Arpan Kumar Kar

, Xiu-Ming Loh

, Emmanuel Mogaji

, Ian Phau, Anshuman Sharma

International Journal of Bank Marketing

Swansea University Author: Yogesh Dwivedi

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DOI (Published version): 10.1108/ijbm-03-2023-0168

Abstract

Purpose: Technological advancements have catalyzed disruption in the banking sector. The impact of the metaverse on the banking sector is no exception. In view of this, the current paper aims to provide valuable insights into four key areas (i.e. corporate banking, retail banking, banking employees...

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Published in:	International Journal of Bank Marketing
ISSN:	0265-2323
Published:	Emerald
Online Access:	Check full text
URI:	https://cronfa.swan.ac.uk/Record/cronfa63541
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first_indexed	2023-05-27T22:31:49Z
last_indexed	2023-05-27T22:31:49Z
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spelling	v2 63541 2023-05-27 Banking in the metaverse: a new frontier for financial institutions d154596e71b99ad1285563c8fdd373d7 0000-0002-5547-9990 Yogesh Dwivedi Yogesh Dwivedi true false 2023-05-27 BBU Purpose: Technological advancements have catalyzed disruption in the banking sector. The impact of the metaverse on the banking sector is no exception. In view of this, the current paper aims to provide valuable insights into four key areas (i.e. corporate banking, retail banking, banking employees and public policy) that the metaverse could significantly disrupt. Design/methodology/approach: Insights into four key areas of the banking sector that the metaverse could significantly impact were gathered from various invited contributors. Findings: The invited contributors first introduce the association between their respective key areas with the metaverse. Subsequently, the opportunities and challenges relevant to the key areas were identified. Finally, future research agendas were proposed for the attention of all relevant stakeholders. Originality/value: The metaverse's impact on key areas of the banking sector is discussed in this paper. Following the metaverse's potentially wide application in the banking sector, insights from the invited contributions offer great value to the relevant stakeholders. Journal Article International Journal of Bank Marketing Emerald 0265-2323 Metaverse, financial institutions, corporate banking, retail banking, bank employees, public policy, sustainability 0 0 0 0001-01-01 10.1108/ijbm-03-2023-0168 http://dx.doi.org/10.1108/ijbm-03-2023-0168 COLLEGE NANME Business COLLEGE CODE BBU Swansea University 2023-10-31T12:40:02.5416970 2023-05-27T23:26:18.7096899 Faculty of Humanities and Social Sciences School of Management - Business Management Keng-Boon Ooi 0000-0002-3384-1207 1 Garry Wei-Han Tan 0000-0003-2974-2270 2 Eugene Cheng-Xi Aw 0000-0001-6712-1171 3 Tat-Huei Cham 4 Yogesh Dwivedi 0000-0002-5547-9990 5 Rohita Dwivedi 0000-0003-3801-3635 6 Laurie Hughes 7 Arpan Kumar Kar 0000-0003-4186-4887 8 Xiu-Ming Loh 0000-0003-0649-9183 9 Emmanuel Mogaji 0000-0003-0544-4842 10 Ian Phau 11 Anshuman Sharma 0000-0003-4699-1519 12 63541__27624__33c9ad210f5a49b0ae328e837310031f.pdf IJBM-Metaverse.pdf 2023-05-27T23:31:29.6390555 Output 340113 application/pdf Accepted Manuscript true Copyright © 2023, Emerald Publishing Limited true eng
title	Banking in the metaverse: a new frontier for financial institutions
spellingShingle	Banking in the metaverse: a new frontier for financial institutions Yogesh Dwivedi
title_short	Banking in the metaverse: a new frontier for financial institutions
title_full	Banking in the metaverse: a new frontier for financial institutions
title_fullStr	Banking in the metaverse: a new frontier for financial institutions
title_full_unstemmed	Banking in the metaverse: a new frontier for financial institutions
title_sort	Banking in the metaverse: a new frontier for financial institutions
author_id_str_mv	d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv	d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author	Yogesh Dwivedi
author2	Keng-Boon Ooi Garry Wei-Han Tan Eugene Cheng-Xi Aw Tat-Huei Cham Yogesh Dwivedi Rohita Dwivedi Laurie Hughes Arpan Kumar Kar Xiu-Ming Loh Emmanuel Mogaji Ian Phau Anshuman Sharma
format	Journal article
container_title	International Journal of Bank Marketing
institution	Swansea University
issn	0265-2323
doi_str_mv	10.1108/ijbm-03-2023-0168
publisher	Emerald
college_str	Faculty of Humanities and Social Sciences
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department_str	School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
url	http://dx.doi.org/10.1108/ijbm-03-2023-0168
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description	Purpose: Technological advancements have catalyzed disruption in the banking sector. The impact of the metaverse on the banking sector is no exception. In view of this, the current paper aims to provide valuable insights into four key areas (i.e. corporate banking, retail banking, banking employees and public policy) that the metaverse could significantly disrupt. Design/methodology/approach: Insights into four key areas of the banking sector that the metaverse could significantly impact were gathered from various invited contributors. Findings: The invited contributors first introduce the association between their respective key areas with the metaverse. Subsequently, the opportunities and challenges relevant to the key areas were identified. Finally, future research agendas were proposed for the attention of all relevant stakeholders. Originality/value: The metaverse's impact on key areas of the banking sector is discussed in this paper. Following the metaverse's potentially wide application in the banking sector, insights from the invited contributions offer great value to the relevant stakeholders.
published_date	0001-01-01T12:40:01Z
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Banking in the metaverse: a new frontier for financial institutions

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