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Banking in the metaverse: a new frontier for financial institutions

Keng-Boon Ooi Orcid Logo, Garry Wei-Han Tan Orcid Logo, Eugene Cheng-Xi Aw Orcid Logo, Tat-Huei Cham, Yogesh Dwivedi, Rohita Dwivedi Orcid Logo, Laurie Hughes, Arpan Kumar Kar Orcid Logo, Xiu-Ming Loh Orcid Logo, Emmanuel Mogaji Orcid Logo, Ian Phau, Anshuman Sharma Orcid Logo

International Journal of Bank Marketing, Volume: 41, Issue: 7, Pages: 1829 - 1846

Swansea University Author: Yogesh Dwivedi

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DOI (Published version): 10.1108/ijbm-03-2023-0168

Abstract

Purpose: Technological advancements have catalyzed disruption in the banking sector. The impact of the metaverse on the banking sector is no exception. In view of this, the current paper aims to provide valuable insights into four key areas (i.e. corporate banking, retail banking, banking employees...

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Published in: International Journal of Bank Marketing
ISSN: 0265-2323
Published: Emerald 2023
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URI: https://cronfa.swan.ac.uk/Record/cronfa63541
first_indexed 2023-05-27T22:31:49Z
last_indexed 2024-11-15T18:01:48Z
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spelling 2024-09-17T15:47:29.6739565 v2 63541 2023-05-27 Banking in the metaverse: a new frontier for financial institutions d154596e71b99ad1285563c8fdd373d7 Yogesh Dwivedi Yogesh Dwivedi true false 2023-05-27 Purpose: Technological advancements have catalyzed disruption in the banking sector. The impact of the metaverse on the banking sector is no exception. In view of this, the current paper aims to provide valuable insights into four key areas (i.e. corporate banking, retail banking, banking employees and public policy) that the metaverse could significantly disrupt. Design/methodology/approach: Insights into four key areas of the banking sector that the metaverse could significantly impact were gathered from various invited contributors. Findings: The invited contributors first introduce the association between their respective key areas with the metaverse. Subsequently, the opportunities and challenges relevant to the key areas were identified. Finally, future research agendas were proposed for the attention of all relevant stakeholders. Originality/value: The metaverse's impact on key areas of the banking sector is discussed in this paper. Following the metaverse's potentially wide application in the banking sector, insights from the invited contributions offer great value to the relevant stakeholders. Journal Article International Journal of Bank Marketing 41 7 1829 1846 Emerald 0265-2323 Metaverse, financial institutions, corporate banking, retail banking, bank employees, public policy, sustainability 1 12 2023 2023-12-01 10.1108/ijbm-03-2023-0168 COLLEGE NANME COLLEGE CODE Swansea University 2024-09-17T15:47:29.6739565 2023-05-27T23:26:18.7096899 Faculty of Humanities and Social Sciences School of Management - Business Management Keng-Boon Ooi 0000-0002-3384-1207 1 Garry Wei-Han Tan 0000-0003-2974-2270 2 Eugene Cheng-Xi Aw 0000-0001-6712-1171 3 Tat-Huei Cham 4 Yogesh Dwivedi 5 Rohita Dwivedi 0000-0003-3801-3635 6 Laurie Hughes 7 Arpan Kumar Kar 0000-0003-4186-4887 8 Xiu-Ming Loh 0000-0003-0649-9183 9 Emmanuel Mogaji 0000-0003-0544-4842 10 Ian Phau 11 Anshuman Sharma 0000-0003-4699-1519 12 63541__27624__33c9ad210f5a49b0ae328e837310031f.pdf IJBM-Metaverse.pdf 2023-05-27T23:31:29.6390555 Output 340113 application/pdf Accepted Manuscript true Released under the terms of a CC BY-NC 4.0 license. true eng https://creativecommons.org/licenses/by-nc/4.0/deed.en
title Banking in the metaverse: a new frontier for financial institutions
spellingShingle Banking in the metaverse: a new frontier for financial institutions
Yogesh Dwivedi
title_short Banking in the metaverse: a new frontier for financial institutions
title_full Banking in the metaverse: a new frontier for financial institutions
title_fullStr Banking in the metaverse: a new frontier for financial institutions
title_full_unstemmed Banking in the metaverse: a new frontier for financial institutions
title_sort Banking in the metaverse: a new frontier for financial institutions
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Keng-Boon Ooi
Garry Wei-Han Tan
Eugene Cheng-Xi Aw
Tat-Huei Cham
Yogesh Dwivedi
Rohita Dwivedi
Laurie Hughes
Arpan Kumar Kar
Xiu-Ming Loh
Emmanuel Mogaji
Ian Phau
Anshuman Sharma
format Journal article
container_title International Journal of Bank Marketing
container_volume 41
container_issue 7
container_start_page 1829
publishDate 2023
institution Swansea University
issn 0265-2323
doi_str_mv 10.1108/ijbm-03-2023-0168
publisher Emerald
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 1
active_str 0
description Purpose: Technological advancements have catalyzed disruption in the banking sector. The impact of the metaverse on the banking sector is no exception. In view of this, the current paper aims to provide valuable insights into four key areas (i.e. corporate banking, retail banking, banking employees and public policy) that the metaverse could significantly disrupt. Design/methodology/approach: Insights into four key areas of the banking sector that the metaverse could significantly impact were gathered from various invited contributors. Findings: The invited contributors first introduce the association between their respective key areas with the metaverse. Subsequently, the opportunities and challenges relevant to the key areas were identified. Finally, future research agendas were proposed for the attention of all relevant stakeholders. Originality/value: The metaverse's impact on key areas of the banking sector is discussed in this paper. Following the metaverse's potentially wide application in the banking sector, insights from the invited contributions offer great value to the relevant stakeholders.
published_date 2023-12-01T20:22:31Z
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score 11.04748

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