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Assessing the influence of COVID-19 protocol on online health information seeking intention of athletes in India

Rajat Kumar Behera Orcid Logo, Pradip Kumar Bala Orcid Logo, Nripendra Rana Orcid Logo, Yogesh Dwivedi Orcid Logo

Benchmarking: An International Journal, Volume: 30, Issue: 8, Pages: 2670 - 2704

Swansea University Authors: Nripendra Rana Orcid Logo, Yogesh Dwivedi Orcid Logo

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Abstract

Purpose: The Internet is used as a tool to seek health information by individuals. Mental health concerns are the high prevalence of the novel coronavirus disease 2019 (COVID-19) and preventive steps are required to curb the illness. Therefore, to gain more insight into health concerns, it is now a...

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Published in: Benchmarking: An International Journal
ISSN: 1463-5771
Published: Emerald 2023
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa60268
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Abstract: Purpose: The Internet is used as a tool to seek health information by individuals. Mental health concerns are the high prevalence of the novel coronavirus disease 2019 (COVID-19) and preventive steps are required to curb the illness. Therefore, to gain more insight into health concerns, it is now a common practice to seek health information on the Internet. This study propose an integrated theoretical model to explore the relationship between COVID-19 protocols and perceived online trust with online health information seeking intention (OHISI) and a moderating effect of perceived severity and perceived urgency. Design/methodology/approach: Data are collected from 325 athletes in the category of individual and team sports through an online survey in a Likert-scale questionnaire. The analysis is performed with a quantitative methodology. Findings: The study reveals the bright side of online health information (OHI), which brings athletes together and has played out with virtual happy hours, meetings and events. The bright side of OHI reflects social, cultural, technological and economic benefits. An OHI chatbot offers bright personalised side information to the individual seeker, which is more convenient and efficient than human capabilities. Originality/value: The pivotal contribution is the integrated theoretical framework that is derived from multidisciplinary literature to capture the complexity of OHI. Also, it conceptualises the constructs in the context of OHI and COVID-19.
Keywords: Quarantine, Self-isolation, Social distancing, COVID-19, Online health information, Sports
College: Faculty of Humanities and Social Sciences
Issue: 8
Start Page: 2670
End Page: 2704