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Effect of privacy concerns and engagement on social support behaviour in online health community platforms

Hsiao-Ting Tseng Orcid Logo, Fahad Ibrahim, Nick Hajli Orcid Logo, Tahir M. Nisar, Haseeb Shabbir

Technological Forecasting and Social Change, Volume: 178, Start page: 121592

Swansea University Authors: Fahad Ibrahim, Nick Hajli Orcid Logo

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DOI (Published version): 10.1016/j.techfore.2022.121592

Abstract

The growth of interactive technologies has fostered different online health communities (OHCs) where individuals share similar interests in health-related information and exchange social support to facilitate health outcomes. While OHCs offer a variety of benefits to society, it is challenged by sur...

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Published in: Technological Forecasting and Social Change
ISSN: 0040-1625
Published: Elsevier BV 2022
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URI: https://cronfa.swan.ac.uk/Record/cronfa59427
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spelling 2022-06-24T11:51:59.3201931 v2 59427 2022-02-21 Effect of privacy concerns and engagement on social support behaviour in online health community platforms 31936bd3b8279920bd9bdc085c93e60d Fahad Ibrahim Fahad Ibrahim true false 7608daaad16c0921edd18f5ac2643553 0000-0002-9818-181X Nick Hajli Nick Hajli true false 2022-02-21 FGHSS The growth of interactive technologies has fostered different online health communities (OHCs) where individuals share similar interests in health-related information and exchange social support to facilitate health outcomes. While OHCs offer a variety of benefits to society, it is challenged by surrounding issues of privacy concerns. Breach of privacy poses undesirable consequences for people, and thus privacy concerns can influence individuals' social support behaviour in OHC platforms. Moreover, willingness to engage in the community can be an outcome of prosocial behaviour, motivating people to offer additional social support on OHC platforms. Hence, addressing the role of engagement in a multi-actor online environment requires further attention. Drawing on social support theory, by examining the effects of privacy concerns, control of information, and community engagement, this study develops a framework to create an informed and sharing online community. Using survey data collected from different OHC platforms on Facebook, our study presents some interesting conclusions. Our results show that community engagement and privacy concerns can influence certain types of social support (i.e., information or emotional support), leading to OHC members' intention to participate. Our conceptual model and findings will inform both future research and policymakers. Journal Article Technological Forecasting and Social Change 178 121592 Elsevier BV 0040-1625 1 5 2022 2022-05-01 10.1016/j.techfore.2022.121592 COLLEGE NANME Humanities and Social Sciences - Faculty COLLEGE CODE FGHSS Swansea University 2022-06-24T11:51:59.3201931 2022-02-21T09:00:03.3643016 Faculty of Humanities and Social Sciences School of Management - Business Management Hsiao-Ting Tseng 0000-0002-8289-5236 1 Fahad Ibrahim 2 Nick Hajli 0000-0002-9818-181X 3 Tahir M. Nisar 4 Haseeb Shabbir 5 59427__22549__ba80868fa59642c894a7c6466b407fb2.pdf 59427.pdf 2022-03-08T15:39:35.0032179 Output 388604 application/pdf Accepted Manuscript true 2023-03-09T00:00:00.0000000 ©2022 All rights reserved. All article content, except where otherwise noted, is licensed under a Creative Commons Attribution Non-Commercial No Derivatives License (CC-BY-NC-ND) true eng https://creativecommons.org/licenses/by-nc-nd/4.0/
title Effect of privacy concerns and engagement on social support behaviour in online health community platforms
spellingShingle Effect of privacy concerns and engagement on social support behaviour in online health community platforms
Fahad Ibrahim
Nick Hajli
title_short Effect of privacy concerns and engagement on social support behaviour in online health community platforms
title_full Effect of privacy concerns and engagement on social support behaviour in online health community platforms
title_fullStr Effect of privacy concerns and engagement on social support behaviour in online health community platforms
title_full_unstemmed Effect of privacy concerns and engagement on social support behaviour in online health community platforms
title_sort Effect of privacy concerns and engagement on social support behaviour in online health community platforms
author_id_str_mv 31936bd3b8279920bd9bdc085c93e60d
7608daaad16c0921edd18f5ac2643553
author_id_fullname_str_mv 31936bd3b8279920bd9bdc085c93e60d_***_Fahad Ibrahim
7608daaad16c0921edd18f5ac2643553_***_Nick Hajli
author Fahad Ibrahim
Nick Hajli
author2 Hsiao-Ting Tseng
Fahad Ibrahim
Nick Hajli
Tahir M. Nisar
Haseeb Shabbir
format Journal article
container_title Technological Forecasting and Social Change
container_volume 178
container_start_page 121592
publishDate 2022
institution Swansea University
issn 0040-1625
doi_str_mv 10.1016/j.techfore.2022.121592
publisher Elsevier BV
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 1
active_str 0
description The growth of interactive technologies has fostered different online health communities (OHCs) where individuals share similar interests in health-related information and exchange social support to facilitate health outcomes. While OHCs offer a variety of benefits to society, it is challenged by surrounding issues of privacy concerns. Breach of privacy poses undesirable consequences for people, and thus privacy concerns can influence individuals' social support behaviour in OHC platforms. Moreover, willingness to engage in the community can be an outcome of prosocial behaviour, motivating people to offer additional social support on OHC platforms. Hence, addressing the role of engagement in a multi-actor online environment requires further attention. Drawing on social support theory, by examining the effects of privacy concerns, control of information, and community engagement, this study develops a framework to create an informed and sharing online community. Using survey data collected from different OHC platforms on Facebook, our study presents some interesting conclusions. Our results show that community engagement and privacy concerns can influence certain types of social support (i.e., information or emotional support), leading to OHC members' intention to participate. Our conceptual model and findings will inform both future research and policymakers.
published_date 2022-05-01T04:16:43Z
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score 11.016593

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