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Conference Paper/Proceeding/Abstract 457 views 92 downloads

What Do We See in Them? Identifying Dimensions of Partner Models for Speech Interfaces Using a Psycholexical Approach

Philip R Doyle, Leigh Clark Orcid Logo, Benjamin R. Cowan

Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems, Pages: 1 - 14

Swansea University Author: Leigh Clark Orcid Logo

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DOI (Published version): 10.1145/3411764.3445206

Abstract

Perceptions of system competence and communicative ability, termed partner models, play a significant role in speech interface interaction. Yet we do not know what the core dimensions of this concept are. Taking a psycholexical approach, our paper is the first to identify the key dimensions that def...

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Published in: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems
ISBN: 9781450380966
Published: New York, NY, USA ACM 2021
URI: https://cronfa.swan.ac.uk/Record/cronfa56348
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first_indexed 2021-02-28T15:49:32Z
last_indexed 2021-08-13T03:23:12Z
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spelling 2021-08-12T16:12:52.5340694 v2 56348 2021-02-28 What Do We See in Them? Identifying Dimensions of Partner Models for Speech Interfaces Using a Psycholexical Approach 004ef41b90854a57a498549a462f13a0 0000-0002-9237-1057 Leigh Clark Leigh Clark true false 2021-02-28 SCS Perceptions of system competence and communicative ability, termed partner models, play a significant role in speech interface interaction. Yet we do not know what the core dimensions of this concept are. Taking a psycholexical approach, our paper is the first to identify the key dimensions that define partner models in speech agent interaction. Through a repertory grid study (N=21), a review of key subjective questionnaires, an expert review of resulting word pairs and an online study of 356 users of speech interfaces, we identify three key dimensions that make up a users’ partner model: 1) perceptions towards partner competence and dependability; 2) assessment of human-likeness; and 3) a system’s perceived cognitive flexibility. We discuss the implications for partner modelling as a concept, emphasising the importance of salience and the dynamic nature of these perceptions. Conference Paper/Proceeding/Abstract Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems 1 14 ACM New York, NY, USA 9781450380966 partner models, mental models, speech interfaces, psycholexical, human-machine dialogue, psychometrics 6 5 2021 2021-05-06 10.1145/3411764.3445206 COLLEGE NANME Computer Science COLLEGE CODE SCS Swansea University 2021-08-12T16:12:52.5340694 2021-02-28T15:46:15.0472266 Faculty of Science and Engineering School of Mathematics and Computer Science - Computer Science Philip R Doyle 1 Leigh Clark 0000-0002-9237-1057 2 Benjamin R. Cowan 3 56348__20069__736198946b31404a97d8037c2fcb8947.pdf 56348.pdf 2021-06-07T15:29:01.6493936 Output 1178870 application/pdf Version of Record true © 2021 Copyright held by the owner/author(s). This work is licensed under a Creative Commons Attribution International 4.0 License true eng https://creativecommons.org/licenses/by/4.0/
title What Do We See in Them? Identifying Dimensions of Partner Models for Speech Interfaces Using a Psycholexical Approach
spellingShingle What Do We See in Them? Identifying Dimensions of Partner Models for Speech Interfaces Using a Psycholexical Approach
Leigh Clark
title_short What Do We See in Them? Identifying Dimensions of Partner Models for Speech Interfaces Using a Psycholexical Approach
title_full What Do We See in Them? Identifying Dimensions of Partner Models for Speech Interfaces Using a Psycholexical Approach
title_fullStr What Do We See in Them? Identifying Dimensions of Partner Models for Speech Interfaces Using a Psycholexical Approach
title_full_unstemmed What Do We See in Them? Identifying Dimensions of Partner Models for Speech Interfaces Using a Psycholexical Approach
title_sort What Do We See in Them? Identifying Dimensions of Partner Models for Speech Interfaces Using a Psycholexical Approach
author_id_str_mv 004ef41b90854a57a498549a462f13a0
author_id_fullname_str_mv 004ef41b90854a57a498549a462f13a0_***_Leigh Clark
author Leigh Clark
author2 Philip R Doyle
Leigh Clark
Benjamin R. Cowan
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container_title Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems
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publishDate 2021
institution Swansea University
isbn 9781450380966
doi_str_mv 10.1145/3411764.3445206
publisher ACM
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hierarchy_top_title Faculty of Science and Engineering
hierarchy_parent_id facultyofscienceandengineering
hierarchy_parent_title Faculty of Science and Engineering
department_str School of Mathematics and Computer Science - Computer Science{{{_:::_}}}Faculty of Science and Engineering{{{_:::_}}}School of Mathematics and Computer Science - Computer Science
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description Perceptions of system competence and communicative ability, termed partner models, play a significant role in speech interface interaction. Yet we do not know what the core dimensions of this concept are. Taking a psycholexical approach, our paper is the first to identify the key dimensions that define partner models in speech agent interaction. Through a repertory grid study (N=21), a review of key subjective questionnaires, an expert review of resulting word pairs and an online study of 356 users of speech interfaces, we identify three key dimensions that make up a users’ partner model: 1) perceptions towards partner competence and dependability; 2) assessment of human-likeness; and 3) a system’s perceived cognitive flexibility. We discuss the implications for partner modelling as a concept, emphasising the importance of salience and the dynamic nature of these perceptions.
published_date 2021-05-06T04:11:14Z
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score 11.013171

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