Conference Paper/Proceeding/Abstract 556 views 116 downloads
What Do We See in Them? Identifying Dimensions of Partner Models for Speech Interfaces Using a Psycholexical Approach
,
Benjamin R. Cowan
Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems, Pages: 1 - 14
Swansea University Author:
Leigh Clark
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DOI (Published version): 10.1145/3411764.3445206
Abstract
Perceptions of system competence and communicative ability, termed partner models, play a significant role in speech interface interaction. Yet we do not know what the core dimensions of this concept are. Taking a psycholexical approach, our paper is the first to identify the key dimensions that def...
| Published in: | Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems |
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| ISBN: | 9781450380966 |
| Published: |
New York, NY, USA
ACM
2021
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa56348 |
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| Abstract: |
Perceptions of system competence and communicative ability, termed partner models, play a significant role in speech interface interaction. Yet we do not know what the core dimensions of this concept are. Taking a psycholexical approach, our paper is the first to identify the key dimensions that define partner models in speech agent interaction. Through a repertory grid study (N=21), a review of key subjective questionnaires, an expert review of resulting word pairs and an online study of 356 users of speech interfaces, we identify three key dimensions that make up a users’ partner model: 1) perceptions towards partner competence and dependability; 2) assessment of human-likeness; and 3) a system’s perceived cognitive flexibility. We discuss the implications for partner modelling as a concept, emphasising the importance of salience and the dynamic nature of these perceptions. |
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| Keywords: |
partner models, mental models, speech interfaces, psycholexical, human-machine dialogue, psychometrics |
| College: |
Faculty of Science and Engineering |
| Start Page: |
1 |
| End Page: |
14 |