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A Text Analytics Framework for Performance Assessment and Weakness Detection From Online Reviews
Amit Singh,
Mamata Jenamani,
Jitesh Thakkar,
Yogesh Dwivedi 
Journal of Global Information Management, Volume: 30, Issue: 8, Pages: 1 - 26
Swansea University Author:
Yogesh Dwivedi
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DOI (Published version): 10.4018/jgim.304069
Abstract
A Text Analytics Framework for Performance Assessment and Weakness Detection From Online Reviews
| Published in: | Journal of Global Information Management |
|---|---|
| ISSN: | 1062-7375 1533-7995 |
| Published: |
IGI Global
2021
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| Online Access: |
Check full text
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa55930 |
| Tags: |
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| Keywords: |
Artificial Intelligence, Automobile Industry, Consumer Review, Control Charts, Defect Discovery, Ranking, Reviews, Sentiment Analysis, Text Mining, TOPSIS, User-Generated Content, Weakness Detection |
|---|---|
| College: |
Faculty of Humanities and Social Sciences |
| Issue: |
8 |
| Start Page: |
1 |
| End Page: |
26 |