COVID-19 and the secret virtual assistants: the social weapons for a state of emergency

Sheerman, Laura; Marston, Hannah; Musselwhite, Charles; Morgan, Deborah

doi:10.35241/emeraldopenres.13571.1

Journal article 886 views 94 downloads

COVID-19 and the secret virtual assistants: the social weapons for a state of emergency

Laura Sheerman, Hannah Marston, Charles Musselwhite

, Deborah Morgan

Emerald Open Research, Volume: 2, Start page: 19

Swansea University Authors: Hannah Marston, Charles Musselwhite , Deborah Morgan

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DOI (Published version): 10.35241/emeraldopenres.13571.1

Abstract

Technologies are ubiquitous in modern Britain, gradually infiltrating many areas of our working and personal lives. But what role can technology play in the current COVID-19 pandemic? At a time when our usual face to face social interactions are temporarily suspended, many of us have reached out to...

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Published in:	Emerald Open Research
ISSN:	2631-3952
Published:	Emerald 2020
Online Access:	Check full text
URI:	https://cronfa.swan.ac.uk/Record/cronfa54079
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first_indexed	2020-04-29T03:40:04Z
last_indexed	2020-10-21T03:05:55Z
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spelling	2020-10-20T15:07:59.4947258 v2 54079 2020-04-28 COVID-19 and the secret virtual assistants: the social weapons for a state of emergency fe6cf7fb063d356ef37af2fc6adfe943 Hannah Marston Hannah Marston true false c9a49f25a5adb54c55612ae49560100c 0000-0002-4831-2092 Charles Musselwhite Charles Musselwhite true false 6ab809844c56957c0e9773518a251516 0000-0002-3107-3945 Deborah Morgan Deborah Morgan true false 2020-04-28 FGMHL Technologies are ubiquitous in modern Britain, gradually infiltrating many areas of our working and personal lives. But what role can technology play in the current COVID-19 pandemic? At a time when our usual face to face social interactions are temporarily suspended, many of us have reached out to technology (e.g. Skype, WhatsApp, Facebook, Zoom) to help maintain a sense of closeness and connection to friends, family and vital services. One largely unsung technology is the virtual assistant (VA), a cost-efficient technology enabling users to access the Internet of Things using little more than voice. Deploying an ecological framework, in the context of smart age-friendly cities, this paper explores how VA technology can function as an emergency response system, providing citizens with systems to connect with friends, family, vital services and offering assistance in the diagnosis of COVID-19. We provide an illustration of the potentials and challenges VAs present, concluding stricter regulation and controls should be implemented before VAs can be safely integrated into smart age-friendly cities across the globe. Journal Article Emerald Open Research 2 19 Emerald 2631-3952 Ecosystem, Age-friendly, Emergency Response, Technology, Society, Alert, Isolation, Loneliness 27 4 2020 2020-04-27 10.35241/emeraldopenres.13571.1 COLLEGE NANME Medicine, Health and Life Science - Faculty COLLEGE CODE FGMHL Swansea University 2020-10-20T15:07:59.4947258 2020-04-28T21:06:52.1451650 Faculty of Medicine, Health and Life Sciences The Centre for Innovative Ageing Laura Sheerman 1 Hannah Marston 2 Charles Musselwhite 0000-0002-4831-2092 3 Deborah Morgan 0000-0002-3107-3945 4 54079__17251__eef75af4b710448ab4ca6fce86501462.pdf 54079.pdf 2020-05-15T11:36:03.5233620 Output 487571 application/pdf Version of Record true Released under the terms of a Creative Commons Attribution License (CC-BY). true eng http://creativecommons.org/licenses/by/4.0/
title	COVID-19 and the secret virtual assistants: the social weapons for a state of emergency
spellingShingle	COVID-19 and the secret virtual assistants: the social weapons for a state of emergency Hannah Marston Charles Musselwhite Deborah Morgan
title_short	COVID-19 and the secret virtual assistants: the social weapons for a state of emergency
title_full	COVID-19 and the secret virtual assistants: the social weapons for a state of emergency
title_fullStr	COVID-19 and the secret virtual assistants: the social weapons for a state of emergency
title_full_unstemmed	COVID-19 and the secret virtual assistants: the social weapons for a state of emergency
title_sort	COVID-19 and the secret virtual assistants: the social weapons for a state of emergency
author_id_str_mv	fe6cf7fb063d356ef37af2fc6adfe943 c9a49f25a5adb54c55612ae49560100c 6ab809844c56957c0e9773518a251516
author_id_fullname_str_mv	fe6cf7fb063d356ef37af2fc6adfe943_*_Hannah Marston c9a49f25a5adb54c55612ae49560100c__Charles Musselwhite 6ab809844c56957c0e9773518a251516_**_Deborah Morgan
author	Hannah Marston Charles Musselwhite Deborah Morgan
author2	Laura Sheerman Hannah Marston Charles Musselwhite Deborah Morgan
format	Journal article
container_title	Emerald Open Research
container_volume	2
container_start_page	19
publishDate	2020
institution	Swansea University
issn	2631-3952
doi_str_mv	10.35241/emeraldopenres.13571.1
publisher	Emerald
college_str	Faculty of Medicine, Health and Life Sciences
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hierarchy_top_id	facultyofmedicinehealthandlifesciences
hierarchy_top_title	Faculty of Medicine, Health and Life Sciences
hierarchy_parent_id	facultyofmedicinehealthandlifesciences
hierarchy_parent_title	Faculty of Medicine, Health and Life Sciences
department_str	The Centre for Innovative Ageing{{{_:::_}}}Faculty of Medicine, Health and Life Sciences{{{_:::_}}}The Centre for Innovative Ageing
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description	Technologies are ubiquitous in modern Britain, gradually infiltrating many areas of our working and personal lives. But what role can technology play in the current COVID-19 pandemic? At a time when our usual face to face social interactions are temporarily suspended, many of us have reached out to technology (e.g. Skype, WhatsApp, Facebook, Zoom) to help maintain a sense of closeness and connection to friends, family and vital services. One largely unsung technology is the virtual assistant (VA), a cost-efficient technology enabling users to access the Internet of Things using little more than voice. Deploying an ecological framework, in the context of smart age-friendly cities, this paper explores how VA technology can function as an emergency response system, providing citizens with systems to connect with friends, family, vital services and offering assistance in the diagnosis of COVID-19. We provide an illustration of the potentials and challenges VAs present, concluding stricter regulation and controls should be implemented before VAs can be safely integrated into smart age-friendly cities across the globe.
published_date	2020-04-27T04:07:23Z
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COVID-19 and the secret virtual assistants: the social weapons for a state of emergency

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