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COVID-19 and the secret virtual assistants: the social weapons for a state of emergency

Laura Sheerman, Hannah Marston, Charles Musselwhite Orcid Logo, Deborah Morgan Orcid Logo

Emerald Open Research, Volume: 2, Start page: 19

Swansea University Authors: Hannah Marston, Charles Musselwhite Orcid Logo, Deborah Morgan Orcid Logo

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DOI (Published version): 10.35241/emeraldopenres.13571.1

Abstract

Technologies are ubiquitous in modern Britain, gradually infiltrating many areas of our working and personal lives. But what role can technology play in the current COVID-19 pandemic? At a time when our usual face to face social interactions are temporarily suspended, many of us have reached out to...

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Published in: Emerald Open Research
ISSN: 2631-3952
Published: Emerald 2020
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa54079
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Abstract: Technologies are ubiquitous in modern Britain, gradually infiltrating many areas of our working and personal lives. But what role can technology play in the current COVID-19 pandemic? At a time when our usual face to face social interactions are temporarily suspended, many of us have reached out to technology (e.g. Skype, WhatsApp, Facebook, Zoom) to help maintain a sense of closeness and connection to friends, family and vital services. One largely unsung technology is the virtual assistant (VA), a cost-efficient technology enabling users to access the Internet of Things using little more than voice. Deploying an ecological framework, in the context of smart age-friendly cities, this paper explores how VA technology can function as an emergency response system, providing citizens with systems to connect with friends, family, vital services and offering assistance in the diagnosis of COVID-19. We provide an illustration of the potentials and challenges VAs present, concluding stricter regulation and controls should be implemented before VAs can be safely integrated into smart age-friendly cities across the globe.
Keywords: Ecosystem, Age-friendly, Emergency Response, Technology, Society, Alert, Isolation, Loneliness
College: Faculty of Medicine, Health and Life Sciences
Start Page: 19

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