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Facilitating integrated delivery of services across organisational boundaries: Essential enablers to integration

Stephanie Best

British Journal of Occupational Therapy, Volume: 80, Issue: 5, Pages: 302 - 309

Swansea University Author: Stephanie Best

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DOI (Published version): 10.1177/0308022616688019

Abstract

Introduction: Integrating services is a key tenet to developing services across the United Kingdom. While many aspects ofintegration have been explored, how to facilitate integration of services remains unclear.Method: An exploratory qualitative study was undertaken in 2015 to explore occupational t...

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Published in: British Journal of Occupational Therapy
ISSN: 0308-0226 1477-6006
Published: 2017
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URI: https://cronfa.swan.ac.uk/Record/cronfa32989
Abstract: Introduction: Integrating services is a key tenet to developing services across the United Kingdom. While many aspects ofintegration have been explored, how to facilitate integration of services remains unclear.Method: An exploratory qualitative study was undertaken in 2015 to explore occupational therapists’ perceptions on integratingservice provision across health and social care organisational boundaries. The views of practitioners who had experiencedintegration were sought on a range of aspects of integrating services. This paper focuses on the facilitators for deliveringintegration and the essential enablers are identified.Findings: Numerous factors were noted to facilitate integration and three essential enablers were highlighted. Leadership,communication and joint education were recognised as playing a central role in integrating services across organisationalboundaries; without these three essential enablers, integration is liable to fail.Conclusion: Integration is a process rather than an event; continued emphasis will be required on leadership, communication andjoint education to progress integration achievements made to date.
Keywords: Integration, leadership, communication, joint education
College: Faculty of Medicine, Health and Life Sciences
Issue: 5
Start Page: 302
End Page: 309

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