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Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
Akhter Mahmud,
K. Yogesh,
Kumar Vinod,
Kumar Uma,
Yogesh Dwivedi
Computers in Human Behavior, Volume: 61, Pages: 255 - 270
Swansea University Author: Yogesh Dwivedi
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DOI (Published version): 10.1016/j.chb.2016.03.002
Abstract
Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
| Published in: | Computers in Human Behavior |
|---|---|
| ISSN: | 07475632 |
| Published: |
Elsevier BV
2016
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| Online Access: |
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa31653 |
| College: |
Faculty of Humanities and Social Sciences |
|---|---|
| Start Page: |
255 |
| End Page: |
270 |