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Co-Designing Technologies for Community Policing: Stakeholder Engagement Strategies for Nigerian Police and Citizens / Obinna Otuu

Swansea University Author: Obinna Otuu

  • E-Thesis – open access under embargo until: 14th January 2031

DOI (Published version): 10.23889/SUthesis.71599

Abstract

Community policing (CP) in Nigeria faces significant challenges in technology adoption due to power imbalances that have made marginalized groups reluctant to engage in shared technology design processes. The lack of a balanced technology design framework has hindered effective collaboration between...

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Published: Swansea 2026
Institution: Swansea University
Degree level: Doctoral
Degree name: Ph.D
Supervisor: Deepak, Sahoo
URI: https://cronfa.swan.ac.uk/Record/cronfa71599
first_indexed 2026-03-09T12:05:53Z
last_indexed 2026-03-10T05:31:08Z
id cronfa71599
recordtype RisThesis
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spelling 2026-03-09T16:02:42.6226592 v2 71599 2026-03-09 Co-Designing Technologies for Community Policing: Stakeholder Engagement Strategies for Nigerian Police and Citizens 01f56c42b043d08ce1253733f8a715b2 Obinna Otuu Obinna Otuu true false 2026-03-09 Community policing (CP) in Nigeria faces significant challenges in technology adoption due to power imbalances that have made marginalized groups reluctant to engage in shared technology design processes. The lack of a balanced technology design framework has hindered effective collaboration between police authorities and local communities, leading to disengagement and skepticism toward CP technologies therein. Addressing these issues is crucial for creating CP tools that are both widely acceptable and usable for the enhancement of public safety. This thesis examines the complexities of designing CP technologies in Nigeria, emphasizing technology acceptance and user experience among stakeholders with varying levels of authority and influence. It explores the perspectives of authoritative participants, such as police officers, alongside citizens who feel uncomfortable and fearful to engage in co-design activities. Through an extensive combination of survey and in-depth interviews, the research captures CP awareness, distinct technological needs, concerns, and expectations of these groups, identifying key barriers to technology adoption. To address these challenges, the research employs a nuanced conflict-sensitive design (CSD) framework, incorporating various mediation techniques to facilitate engagement among stakeholders despite their adversarial positions. This approach enables co-designing efforts tailored to the specific requirements of different user groups, ensuring that their voices are integrated into the design process. Following initial design stages, prototypes of CP technologies were tested with both Nigerian citizens and police officers, revealing promising results in terms of technology acceptance, user experience, and usage modalities. The findings of this research offer valuable insights for policymakers shaping CP strategies and industry stakeholders developing CP technologies. Overall, this research contributes the CSD method to the Human-Computer Interaction (HCI) literature and enriches the broader discourse on inclusive technological design in public safety. It demonstrates that a conflict-sensitive, collaborative approach can foster engagement among diverse stakeholders, bridging the gap between authority and marginalized groups. E-Thesis Swansea Community policing, Conflict Sensitive Design, Co-design, Participatory design, Stakeholder engagement, Human-centered computing, Civic technology, Police–citizen collaboration, Public safety technologies, Nigeria 14 1 2026 2026-01-14 10.23889/SUthesis.71599 ORCiD identifier: https://orcid.org/0000-0002-9751-7035 COLLEGE NANME COLLEGE CODE Swansea University Deepak, Sahoo Doctoral Ph.D 2026-03-09T16:02:42.6226592 2026-03-09T12:01:15.5870939 Faculty of Science and Engineering School of Mathematics and Computer Science - Computer Science Obinna Otuu 1 Under embargo Under embargo 2026-03-09T12:18:01.1142414 Output 2338743 application/pdf E-Thesis – open access true 2031-01-14T00:00:00.0000000 Copyright: The Author, Obinna Ogbonnia Otuu, 2026. true eng
title Co-Designing Technologies for Community Policing: Stakeholder Engagement Strategies for Nigerian Police and Citizens
spellingShingle Co-Designing Technologies for Community Policing: Stakeholder Engagement Strategies for Nigerian Police and Citizens
Obinna Otuu
title_short Co-Designing Technologies for Community Policing: Stakeholder Engagement Strategies for Nigerian Police and Citizens
title_full Co-Designing Technologies for Community Policing: Stakeholder Engagement Strategies for Nigerian Police and Citizens
title_fullStr Co-Designing Technologies for Community Policing: Stakeholder Engagement Strategies for Nigerian Police and Citizens
title_full_unstemmed Co-Designing Technologies for Community Policing: Stakeholder Engagement Strategies for Nigerian Police and Citizens
title_sort Co-Designing Technologies for Community Policing: Stakeholder Engagement Strategies for Nigerian Police and Citizens
author_id_str_mv 01f56c42b043d08ce1253733f8a715b2
author_id_fullname_str_mv 01f56c42b043d08ce1253733f8a715b2_***_Obinna Otuu
author Obinna Otuu
author2 Obinna Otuu
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publishDate 2026
institution Swansea University
doi_str_mv 10.23889/SUthesis.71599
college_str Faculty of Science and Engineering
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hierarchy_top_id facultyofscienceandengineering
hierarchy_top_title Faculty of Science and Engineering
hierarchy_parent_id facultyofscienceandengineering
hierarchy_parent_title Faculty of Science and Engineering
department_str School of Mathematics and Computer Science - Computer Science{{{_:::_}}}Faculty of Science and Engineering{{{_:::_}}}School of Mathematics and Computer Science - Computer Science
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description Community policing (CP) in Nigeria faces significant challenges in technology adoption due to power imbalances that have made marginalized groups reluctant to engage in shared technology design processes. The lack of a balanced technology design framework has hindered effective collaboration between police authorities and local communities, leading to disengagement and skepticism toward CP technologies therein. Addressing these issues is crucial for creating CP tools that are both widely acceptable and usable for the enhancement of public safety. This thesis examines the complexities of designing CP technologies in Nigeria, emphasizing technology acceptance and user experience among stakeholders with varying levels of authority and influence. It explores the perspectives of authoritative participants, such as police officers, alongside citizens who feel uncomfortable and fearful to engage in co-design activities. Through an extensive combination of survey and in-depth interviews, the research captures CP awareness, distinct technological needs, concerns, and expectations of these groups, identifying key barriers to technology adoption. To address these challenges, the research employs a nuanced conflict-sensitive design (CSD) framework, incorporating various mediation techniques to facilitate engagement among stakeholders despite their adversarial positions. This approach enables co-designing efforts tailored to the specific requirements of different user groups, ensuring that their voices are integrated into the design process. Following initial design stages, prototypes of CP technologies were tested with both Nigerian citizens and police officers, revealing promising results in terms of technology acceptance, user experience, and usage modalities. The findings of this research offer valuable insights for policymakers shaping CP strategies and industry stakeholders developing CP technologies. Overall, this research contributes the CSD method to the Human-Computer Interaction (HCI) literature and enriches the broader discourse on inclusive technological design in public safety. It demonstrates that a conflict-sensitive, collaborative approach can foster engagement among diverse stakeholders, bridging the gap between authority and marginalized groups.
published_date 2026-01-14T05:31:08Z
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score 11.099424

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