No Cover Image

Conference Paper/Proceeding/Abstract 283 views 83 downloads

Understanding the Role of Supportive Tools in Repair: Exploring Repair as an Embodied Practice

Pranjal Jain Orcid Logo, Kinnari Gatare, Deepak Sahoo Orcid Logo, Julian Hough Orcid Logo, Simon Robinson Orcid Logo, Hugo Leon-Garza, Anasol Peña-Rios, Alan Dix, Fernando Maestre Avila Orcid Logo

Proceedings of the 23rd EUSSET Conference on Computer Supported Cooperative Work

Swansea University Authors: Pranjal Jain Orcid Logo, Deepak Sahoo Orcid Logo, Julian Hough Orcid Logo, Simon Robinson Orcid Logo, Alan Dix, Fernando Maestre Avila Orcid Logo

  • 69999.VOR.pdf

    PDF | Version of Record

    Copyright 2025 by Authors. Except as otherwise noted, this paper is licenced under the Creative Commons Attribution 4.0 International Licence (CC BY 4.0).

    Download (7.22MB)

Check full text

DOI (Published version): 10.48340/ecscw2025_pd06

Abstract

Community-based electrical and electronic repair cafés rely extensively on tacit knowledge, presenting challenges for designing supportive tools in non-standardised and dynamic environments. Without adequate tools to capture this knowledge, community repair initiatives may face challenges in sustain...

Full description

Published in: Proceedings of the 23rd EUSSET Conference on Computer Supported Cooperative Work
ISSN: 2510-2591
Published: European Society for Socially Embedded Technologies (EUSSET) 2025
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa69999
first_indexed 2025-07-18T09:51:19Z
last_indexed 2025-09-04T07:22:49Z
id cronfa69999
recordtype SURis
fullrecord <?xml version="1.0"?><rfc1807><datestamp>2025-09-03T14:11:59.0726596</datestamp><bib-version>v2</bib-version><id>69999</id><entry>2025-07-18</entry><title>Understanding the Role of Supportive Tools in Repair: Exploring Repair as an Embodied Practice</title><swanseaauthors><author><sid>0ec93b1f40dbc297bb4dcff5fb22c5e3</sid><ORCID>0000-0003-0204-0092</ORCID><firstname>Pranjal</firstname><surname>Jain</surname><name>Pranjal Jain</name><active>true</active><ethesisStudent>false</ethesisStudent></author><author><sid>c7b57876957049ac9718ff1b265fb2ce</sid><ORCID>0000-0002-4421-7549</ORCID><firstname>Deepak</firstname><surname>Sahoo</surname><name>Deepak Sahoo</name><active>true</active><ethesisStudent>false</ethesisStudent></author><author><sid>082d773ae261d2bbf49434dd2608ab40</sid><ORCID>0000-0002-4345-6759</ORCID><firstname>Julian</firstname><surname>Hough</surname><name>Julian Hough</name><active>true</active><ethesisStudent>false</ethesisStudent></author><author><sid>cb3b57a21fa4e48ec633d6ba46455e91</sid><ORCID>0000-0001-9228-006X</ORCID><firstname>Simon</firstname><surname>Robinson</surname><name>Simon Robinson</name><active>true</active><ethesisStudent>false</ethesisStudent></author><author><sid>e31e47c578b2a6a39949aa7f149f4cf9</sid><firstname>Alan</firstname><surname>Dix</surname><name>Alan Dix</name><active>true</active><ethesisStudent>false</ethesisStudent></author><author><sid>43d98107a270a6fedc198bffeb80ac5b</sid><ORCID>0000-0002-5403-9387</ORCID><firstname>Fernando</firstname><surname>Maestre Avila</surname><name>Fernando Maestre Avila</name><active>true</active><ethesisStudent>false</ethesisStudent></author></swanseaauthors><date>2025-07-18</date><abstract>Community-based electrical and electronic repair caf&#xE9;s rely extensively on tacit knowledge, presenting challenges for designing supportive tools in non-standardised and dynamic environments. Without adequate tools to capture this knowledge, community repair initiatives may face challenges in sustaining effective retention and sharing of repair knowledge. To address this, an ethnomethodological study was conducted in a UK-based repair caf&#xE9;. Through immersive observations and conversations with expert repairers, we examined how they approach diverse range of repairs presented to them. Focusing on understanding their diagnostic strategies and the tools they employed. The preliminary findings revealed the intricate socio-technical dynamics among repairers and devices, where repair unfolds in an experiential, collaborative, and adaptive manner. The interplay between intuitive practices and systematic approaches emerged as a key feature, emphasising the importance of situated actions. By exploring these practices, we sought insights into how future tools could better support repair's nuanced and collaborative nature. These tools could enhance trouble-shooting capabilities and extend the lifespan of devices.</abstract><type>Conference Paper/Proceeding/Abstract</type><journal>Proceedings of the 23rd EUSSET Conference on Computer Supported Cooperative Work</journal><volume/><journalNumber/><paginationStart/><paginationEnd/><publisher>European Society for Socially Embedded Technologies (EUSSET)</publisher><placeOfPublication/><isbnPrint/><isbnElectronic/><issnPrint/><issnElectronic>2510-2591</issnElectronic><keywords>Repair Work, Tacit Knowledge, Embodied Knowledge, Creative Supportive Tools</keywords><publishedDay>4</publishedDay><publishedMonth>7</publishedMonth><publishedYear>2025</publishedYear><publishedDate>2025-07-04</publishedDate><doi>10.48340/ecscw2025_pd06</doi><url>https://dl.eusset.eu/items/5ed0a8ff-ff46-4b17-aa9f-5f04c9e68102</url><notes/><college>COLLEGE NANME</college><CollegeCode>COLLEGE CODE</CollegeCode><institution>Swansea University</institution><apcterm>Other</apcterm><funders>BT Labs, British Telecom and the EPSRC Centre for Doctoral Training in Enhancing Human Interactions and Collaborations with Data and Intelligence Driven Systems (grant number EP/S021892/1)</funders><projectreference/><lastEdited>2025-09-03T14:11:59.0726596</lastEdited><Created>2025-07-18T10:05:39.5729531</Created><path><level id="1">Faculty of Science and Engineering</level><level id="2">School of Mathematics and Computer Science - Computer Science</level></path><authors><author><firstname>Pranjal</firstname><surname>Jain</surname><orcid>0000-0003-0204-0092</orcid><order>1</order></author><author><firstname>Kinnari</firstname><surname>Gatare</surname><order>2</order></author><author><firstname>Deepak</firstname><surname>Sahoo</surname><orcid>0000-0002-4421-7549</orcid><order>3</order></author><author><firstname>Julian</firstname><surname>Hough</surname><orcid>0000-0002-4345-6759</orcid><order>4</order></author><author><firstname>Simon</firstname><surname>Robinson</surname><orcid>0000-0001-9228-006X</orcid><order>5</order></author><author><firstname>Hugo</firstname><surname>Leon-Garza</surname><order>6</order></author><author><firstname>Anasol</firstname><surname>Pe&#xF1;a-Rios</surname><order>7</order></author><author><firstname>Alan</firstname><surname>Dix</surname><order>8</order></author><author><firstname>Fernando</firstname><surname>Maestre Avila</surname><orcid>0000-0002-5403-9387</orcid><order>9</order></author></authors><documents><document><filename>69999__34799__e9f90e84211b47ae8000e997f35996ce.pdf</filename><originalFilename>69999.VOR.pdf</originalFilename><uploaded>2025-07-18T10:43:21.9139718</uploaded><type>Output</type><contentLength>7574229</contentLength><contentType>application/pdf</contentType><version>Version of Record</version><cronfaStatus>true</cronfaStatus><documentNotes>Copyright 2025 by Authors. Except as otherwise noted, this paper is licenced under the Creative Commons Attribution 4.0 International Licence (CC BY 4.0).</documentNotes><copyrightCorrect>true</copyrightCorrect><language>eng</language><licence>https://creativecommons.org/licenses/by/4.0/</licence></document></documents><OutputDurs/></rfc1807>
spelling 2025-09-03T14:11:59.0726596 v2 69999 2025-07-18 Understanding the Role of Supportive Tools in Repair: Exploring Repair as an Embodied Practice 0ec93b1f40dbc297bb4dcff5fb22c5e3 0000-0003-0204-0092 Pranjal Jain Pranjal Jain true false c7b57876957049ac9718ff1b265fb2ce 0000-0002-4421-7549 Deepak Sahoo Deepak Sahoo true false 082d773ae261d2bbf49434dd2608ab40 0000-0002-4345-6759 Julian Hough Julian Hough true false cb3b57a21fa4e48ec633d6ba46455e91 0000-0001-9228-006X Simon Robinson Simon Robinson true false e31e47c578b2a6a39949aa7f149f4cf9 Alan Dix Alan Dix true false 43d98107a270a6fedc198bffeb80ac5b 0000-0002-5403-9387 Fernando Maestre Avila Fernando Maestre Avila true false 2025-07-18 Community-based electrical and electronic repair cafés rely extensively on tacit knowledge, presenting challenges for designing supportive tools in non-standardised and dynamic environments. Without adequate tools to capture this knowledge, community repair initiatives may face challenges in sustaining effective retention and sharing of repair knowledge. To address this, an ethnomethodological study was conducted in a UK-based repair café. Through immersive observations and conversations with expert repairers, we examined how they approach diverse range of repairs presented to them. Focusing on understanding their diagnostic strategies and the tools they employed. The preliminary findings revealed the intricate socio-technical dynamics among repairers and devices, where repair unfolds in an experiential, collaborative, and adaptive manner. The interplay between intuitive practices and systematic approaches emerged as a key feature, emphasising the importance of situated actions. By exploring these practices, we sought insights into how future tools could better support repair's nuanced and collaborative nature. These tools could enhance trouble-shooting capabilities and extend the lifespan of devices. Conference Paper/Proceeding/Abstract Proceedings of the 23rd EUSSET Conference on Computer Supported Cooperative Work European Society for Socially Embedded Technologies (EUSSET) 2510-2591 Repair Work, Tacit Knowledge, Embodied Knowledge, Creative Supportive Tools 4 7 2025 2025-07-04 10.48340/ecscw2025_pd06 https://dl.eusset.eu/items/5ed0a8ff-ff46-4b17-aa9f-5f04c9e68102 COLLEGE NANME COLLEGE CODE Swansea University Other BT Labs, British Telecom and the EPSRC Centre for Doctoral Training in Enhancing Human Interactions and Collaborations with Data and Intelligence Driven Systems (grant number EP/S021892/1) 2025-09-03T14:11:59.0726596 2025-07-18T10:05:39.5729531 Faculty of Science and Engineering School of Mathematics and Computer Science - Computer Science Pranjal Jain 0000-0003-0204-0092 1 Kinnari Gatare 2 Deepak Sahoo 0000-0002-4421-7549 3 Julian Hough 0000-0002-4345-6759 4 Simon Robinson 0000-0001-9228-006X 5 Hugo Leon-Garza 6 Anasol Peña-Rios 7 Alan Dix 8 Fernando Maestre Avila 0000-0002-5403-9387 9 69999__34799__e9f90e84211b47ae8000e997f35996ce.pdf 69999.VOR.pdf 2025-07-18T10:43:21.9139718 Output 7574229 application/pdf Version of Record true Copyright 2025 by Authors. Except as otherwise noted, this paper is licenced under the Creative Commons Attribution 4.0 International Licence (CC BY 4.0). true eng https://creativecommons.org/licenses/by/4.0/
title Understanding the Role of Supportive Tools in Repair: Exploring Repair as an Embodied Practice
spellingShingle Understanding the Role of Supportive Tools in Repair: Exploring Repair as an Embodied Practice
Pranjal Jain
Deepak Sahoo
Julian Hough
Simon Robinson
Alan Dix
Fernando Maestre Avila
title_short Understanding the Role of Supportive Tools in Repair: Exploring Repair as an Embodied Practice
title_full Understanding the Role of Supportive Tools in Repair: Exploring Repair as an Embodied Practice
title_fullStr Understanding the Role of Supportive Tools in Repair: Exploring Repair as an Embodied Practice
title_full_unstemmed Understanding the Role of Supportive Tools in Repair: Exploring Repair as an Embodied Practice
title_sort Understanding the Role of Supportive Tools in Repair: Exploring Repair as an Embodied Practice
author_id_str_mv 0ec93b1f40dbc297bb4dcff5fb22c5e3
c7b57876957049ac9718ff1b265fb2ce
082d773ae261d2bbf49434dd2608ab40
cb3b57a21fa4e48ec633d6ba46455e91
e31e47c578b2a6a39949aa7f149f4cf9
43d98107a270a6fedc198bffeb80ac5b
author_id_fullname_str_mv 0ec93b1f40dbc297bb4dcff5fb22c5e3_***_Pranjal Jain
c7b57876957049ac9718ff1b265fb2ce_***_Deepak Sahoo
082d773ae261d2bbf49434dd2608ab40_***_Julian Hough
cb3b57a21fa4e48ec633d6ba46455e91_***_Simon Robinson
e31e47c578b2a6a39949aa7f149f4cf9_***_Alan Dix
43d98107a270a6fedc198bffeb80ac5b_***_Fernando Maestre Avila
author Pranjal Jain
Deepak Sahoo
Julian Hough
Simon Robinson
Alan Dix
Fernando Maestre Avila
author2 Pranjal Jain
Kinnari Gatare
Deepak Sahoo
Julian Hough
Simon Robinson
Hugo Leon-Garza
Anasol Peña-Rios
Alan Dix
Fernando Maestre Avila
format Conference Paper/Proceeding/Abstract
container_title Proceedings of the 23rd EUSSET Conference on Computer Supported Cooperative Work
publishDate 2025
institution Swansea University
issn 2510-2591
doi_str_mv 10.48340/ecscw2025_pd06
publisher European Society for Socially Embedded Technologies (EUSSET)
college_str Faculty of Science and Engineering
hierarchytype
hierarchy_top_id facultyofscienceandengineering
hierarchy_top_title Faculty of Science and Engineering
hierarchy_parent_id facultyofscienceandengineering
hierarchy_parent_title Faculty of Science and Engineering
department_str School of Mathematics and Computer Science - Computer Science{{{_:::_}}}Faculty of Science and Engineering{{{_:::_}}}School of Mathematics and Computer Science - Computer Science
url https://dl.eusset.eu/items/5ed0a8ff-ff46-4b17-aa9f-5f04c9e68102
document_store_str 1
active_str 0
description Community-based electrical and electronic repair cafés rely extensively on tacit knowledge, presenting challenges for designing supportive tools in non-standardised and dynamic environments. Without adequate tools to capture this knowledge, community repair initiatives may face challenges in sustaining effective retention and sharing of repair knowledge. To address this, an ethnomethodological study was conducted in a UK-based repair café. Through immersive observations and conversations with expert repairers, we examined how they approach diverse range of repairs presented to them. Focusing on understanding their diagnostic strategies and the tools they employed. The preliminary findings revealed the intricate socio-technical dynamics among repairers and devices, where repair unfolds in an experiential, collaborative, and adaptive manner. The interplay between intuitive practices and systematic approaches emerged as a key feature, emphasising the importance of situated actions. By exploring these practices, we sought insights into how future tools could better support repair's nuanced and collaborative nature. These tools could enhance trouble-shooting capabilities and extend the lifespan of devices.
published_date 2025-07-04T05:29:41Z
_version_ 1851097959764066304
score 11.089407

Similar Items