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Pharmacy Technicians’ Roles and Responsibilities in the Community Pharmacy Sector: A Welsh Perspective
Rebecca Chamberlain,
Jan Huyton,
Delyth James 
Pharmacy, Volume: 8, Issue: 2, Start page: 97
Swansea University Author:
Delyth James
-
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© 2020 by the authors. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license.
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DOI (Published version): 10.3390/pharmacy8020097
Abstract
Background: Healthcare delivery models in Wales are changing in response to unprecedented pressure on the National Health Service UK (NHS). Community pharmacies will be prioritised to address public health and clinical needs at a local level. To support the delivery of the new model, pharmacy techni...
| Published in: | Pharmacy |
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| ISSN: | 2226-4787 |
| Published: |
MDPI AG
2020
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa69695 |
| first_indexed |
2025-06-11T16:01:53Z |
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| last_indexed |
2025-07-08T04:59:41Z |
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2025-07-07T16:54:37.7604538 v2 69695 2025-06-11 Pharmacy Technicians’ Roles and Responsibilities in the Community Pharmacy Sector: A Welsh Perspective dc24cdd4d09d96fa49a0f213d1060cf9 0000-0001-7434-7064 Delyth James Delyth James true false 2025-06-11 MEDS Background: Healthcare delivery models in Wales are changing in response to unprecedented pressure on the National Health Service UK (NHS). Community pharmacies will be prioritised to address public health and clinical needs at a local level. To support the delivery of the new model, pharmacy technicians must be enabled and developed to optimize their roles. The aim of the study was to establish existing roles of pharmacy technicians working in the community pharmacy sector in Wales and to explore barriers and enablers to development. Methods: A combination of quantitative and qualitative methodologies was used, with the main focus on quantitative methods. A total of 83 participants completed an online questionnaire and additional qualitative data were obtained from four semi-structured telephone interviews. Results: The dispensing and final accuracy checking of medicines were reported as core functions of the community pharmacy technician role, with an average of 43% and 57% of time being spent on these roles, respectively. There was some evidence of engagement in leadership and management roles (average of 19%) and limited evidence of delivery of services (average of 6%). Conclusions: There is scope to enable community pharmacy technicians to optimize and further develop their roles. Enablers include the effective use of delegation, workplace support, improved staffing levels and the prioritisation of extended pharmacy technician roles. Journal Article Pharmacy 8 2 97 MDPI AG 2226-4787 pharmacy technician; community pharmacy; roles; responsibilities; barriers; enablers; dispenser; pharmacy services; workforce development; wales 4 6 2020 2020-06-04 10.3390/pharmacy8020097 COLLEGE NANME Medical School COLLEGE CODE MEDS Swansea University Another institution paid the OA fee This research received no external funding. Funding for the academic Master’s fees was received from the Wales Centre for Professional Pharmacy Education, Cardiff University (prior to transfer to Health Education and Improvement Wales). 2025-07-07T16:54:37.7604538 2025-06-11T14:43:59.1841579 Faculty of Medicine, Health and Life Sciences Swansea University Medical School - Pharmacy Rebecca Chamberlain 1 Jan Huyton 2 Delyth James 0000-0001-7434-7064 3 69695__34696__4fac9f5dd9e444ec811582bfdefa0734.pdf 69695.VoR.pdf 2025-07-07T16:50:10.9724936 Output 5059907 application/pdf Version of Record true © 2020 by the authors. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license. true eng http://creativecommons.org/licenses/by/4.0/ |
| title |
Pharmacy Technicians’ Roles and Responsibilities in the Community Pharmacy Sector: A Welsh Perspective |
| spellingShingle |
Pharmacy Technicians’ Roles and Responsibilities in the Community Pharmacy Sector: A Welsh Perspective Delyth James |
| title_short |
Pharmacy Technicians’ Roles and Responsibilities in the Community Pharmacy Sector: A Welsh Perspective |
| title_full |
Pharmacy Technicians’ Roles and Responsibilities in the Community Pharmacy Sector: A Welsh Perspective |
| title_fullStr |
Pharmacy Technicians’ Roles and Responsibilities in the Community Pharmacy Sector: A Welsh Perspective |
| title_full_unstemmed |
Pharmacy Technicians’ Roles and Responsibilities in the Community Pharmacy Sector: A Welsh Perspective |
| title_sort |
Pharmacy Technicians’ Roles and Responsibilities in the Community Pharmacy Sector: A Welsh Perspective |
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dc24cdd4d09d96fa49a0f213d1060cf9 |
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dc24cdd4d09d96fa49a0f213d1060cf9_***_Delyth James |
| author |
Delyth James |
| author2 |
Rebecca Chamberlain Jan Huyton Delyth James |
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Journal article |
| container_title |
Pharmacy |
| container_volume |
8 |
| container_issue |
2 |
| container_start_page |
97 |
| publishDate |
2020 |
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Swansea University |
| issn |
2226-4787 |
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10.3390/pharmacy8020097 |
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MDPI AG |
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Faculty of Medicine, Health and Life Sciences |
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Faculty of Medicine, Health and Life Sciences |
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Faculty of Medicine, Health and Life Sciences |
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Swansea University Medical School - Pharmacy{{{_:::_}}}Faculty of Medicine, Health and Life Sciences{{{_:::_}}}Swansea University Medical School - Pharmacy |
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Background: Healthcare delivery models in Wales are changing in response to unprecedented pressure on the National Health Service UK (NHS). Community pharmacies will be prioritised to address public health and clinical needs at a local level. To support the delivery of the new model, pharmacy technicians must be enabled and developed to optimize their roles. The aim of the study was to establish existing roles of pharmacy technicians working in the community pharmacy sector in Wales and to explore barriers and enablers to development. Methods: A combination of quantitative and qualitative methodologies was used, with the main focus on quantitative methods. A total of 83 participants completed an online questionnaire and additional qualitative data were obtained from four semi-structured telephone interviews. Results: The dispensing and final accuracy checking of medicines were reported as core functions of the community pharmacy technician role, with an average of 43% and 57% of time being spent on these roles, respectively. There was some evidence of engagement in leadership and management roles (average of 19%) and limited evidence of delivery of services (average of 6%). Conclusions: There is scope to enable community pharmacy technicians to optimize and further develop their roles. Enablers include the effective use of delegation, workplace support, improved staffing levels and the prioritisation of extended pharmacy technician roles. |
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2020-06-04T05:28:53Z |
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11.444473 |