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Determinants of ICT Adoption and Performance in Healthcare: The Role of Individual Attributes and Organizational Contextual Factors

Abey Jose Orcid Logo, Alejandro F. Mac Cawley Orcid Logo, Luis Enberg Gaete, Guilherme Luz Tortorella Orcid Logo, Roberto Vassolo Orcid Logo, Manisha Kumar, Nicholas Rich Orcid Logo, Maneesh Kumar Orcid Logo

IEEE Access, Volume: 13, Pages: 22535 - 22550

Swansea University Author: Nicholas Rich Orcid Logo

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DOI (Published version): 10.1109/access.2025.3536089

Abstract

Implementing Information and Communication Technologies (ICTs) in the healthcare sector faces several barriers, and the pace of adoption may vary depending on several factors, including individual attributes such as competence and experience, along with contextual factors such as size, type, and loc...

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Published in: IEEE Access
ISSN: 2169-3536
Published: London Institute of Electrical and Electronics Engineers (IEEE) 2025
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URI: https://cronfa.swan.ac.uk/Record/cronfa68746
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We conducted a global survey involving healthcare professionals (n =204) to understand the role of various determinants in adopting ICTs and their implications for organizational performance. Data was analyzed using Partial Least Squares Structural Equation Modelling (PLS-SEM) and multiple regression for micro-level constructs. Findings indicate that while individual attributes positively influence organizational performance, the direct impact of ICT adoption on performance is limited. While front-end technologies enhance performance, base technologies may occasionally hinder it. This stresses the necessity of thoroughly assessing specific technology applications to ensure they operate effectively. Furthermore, the relationships between competence and experience in ICT adoption were not statistically significant, indicating that individual attributes may have less influence on ICT adoption; this implies that technological advancements typically occur through management decisions in collaboration with the relevant IT department, emphasizing the importance of increased user participation and the process of adoption and effective use, which are distinct aspects while evaluating individual aspects. 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spelling 2025-02-28T12:05:21.0264743 v2 68746 2025-01-27 Determinants of ICT Adoption and Performance in Healthcare: The Role of Individual Attributes and Organizational Contextual Factors 272a3165694c25efa85725e514ebbcd3 0000-0003-0216-2807 Nicholas Rich Nicholas Rich true false 2025-01-27 CBAE Implementing Information and Communication Technologies (ICTs) in the healthcare sector faces several barriers, and the pace of adoption may vary depending on several factors, including individual attributes such as competence and experience, along with contextual factors such as size, type, and location of the organization. We conducted a global survey involving healthcare professionals (n =204) to understand the role of various determinants in adopting ICTs and their implications for organizational performance. Data was analyzed using Partial Least Squares Structural Equation Modelling (PLS-SEM) and multiple regression for micro-level constructs. Findings indicate that while individual attributes positively influence organizational performance, the direct impact of ICT adoption on performance is limited. While front-end technologies enhance performance, base technologies may occasionally hinder it. This stresses the necessity of thoroughly assessing specific technology applications to ensure they operate effectively. Furthermore, the relationships between competence and experience in ICT adoption were not statistically significant, indicating that individual attributes may have less influence on ICT adoption; this implies that technological advancements typically occur through management decisions in collaboration with the relevant IT department, emphasizing the importance of increased user participation and the process of adoption and effective use, which are distinct aspects while evaluating individual aspects. Future research should focus on detailed and specific applications of technology and nuanced, long-term performance outcomes. Journal Article IEEE Access 13 22535 22550 Institute of Electrical and Electronics Engineers (IEEE) London 2169-3536 5 2 2025 2025-02-05 10.1109/access.2025.3536089 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University Another institution paid the OA fee This work was supported by the National Doctoral Scholarship, Agencia Nacional de Investigacion y Desarrollo (ANID)-Chile under Grant 21191499. 2025-02-28T12:05:21.0264743 2025-01-27T16:39:25.2977591 Faculty of Humanities and Social Sciences School of Management - Business Management Abey Jose 0000-0002-4258-8274 1 Alejandro F. Mac Cawley 0000-0002-4848-4732 2 Luis Enberg Gaete 3 Guilherme Luz Tortorella 0000-0003-2396-4665 4 Roberto Vassolo 0000-0002-0870-397x 5 Manisha Kumar 6 Nicholas Rich 0000-0003-0216-2807 7 Maneesh Kumar 0000-0002-2469-1382 8 68746__33710__ab96a1b35e0445148bdd103d71944a63.pdf 68746.VoR.pdf 2025-02-28T11:51:24.7833239 Output 3153837 application/pdf Version of Record true 2025 The Authors. This work is licensed under a Creative Commons Attribution 4.0 License. true eng https://creativecommons.org/licenses/by/4.0/
title Determinants of ICT Adoption and Performance in Healthcare: The Role of Individual Attributes and Organizational Contextual Factors
spellingShingle Determinants of ICT Adoption and Performance in Healthcare: The Role of Individual Attributes and Organizational Contextual Factors
Nicholas Rich
title_short Determinants of ICT Adoption and Performance in Healthcare: The Role of Individual Attributes and Organizational Contextual Factors
title_full Determinants of ICT Adoption and Performance in Healthcare: The Role of Individual Attributes and Organizational Contextual Factors
title_fullStr Determinants of ICT Adoption and Performance in Healthcare: The Role of Individual Attributes and Organizational Contextual Factors
title_full_unstemmed Determinants of ICT Adoption and Performance in Healthcare: The Role of Individual Attributes and Organizational Contextual Factors
title_sort Determinants of ICT Adoption and Performance in Healthcare: The Role of Individual Attributes and Organizational Contextual Factors
author_id_str_mv 272a3165694c25efa85725e514ebbcd3
author_id_fullname_str_mv 272a3165694c25efa85725e514ebbcd3_***_Nicholas Rich
author Nicholas Rich
author2 Abey Jose
Alejandro F. Mac Cawley
Luis Enberg Gaete
Guilherme Luz Tortorella
Roberto Vassolo
Manisha Kumar
Nicholas Rich
Maneesh Kumar
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container_title IEEE Access
container_volume 13
container_start_page 22535
publishDate 2025
institution Swansea University
issn 2169-3536
doi_str_mv 10.1109/access.2025.3536089
publisher Institute of Electrical and Electronics Engineers (IEEE)
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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description Implementing Information and Communication Technologies (ICTs) in the healthcare sector faces several barriers, and the pace of adoption may vary depending on several factors, including individual attributes such as competence and experience, along with contextual factors such as size, type, and location of the organization. We conducted a global survey involving healthcare professionals (n =204) to understand the role of various determinants in adopting ICTs and their implications for organizational performance. Data was analyzed using Partial Least Squares Structural Equation Modelling (PLS-SEM) and multiple regression for micro-level constructs. Findings indicate that while individual attributes positively influence organizational performance, the direct impact of ICT adoption on performance is limited. While front-end technologies enhance performance, base technologies may occasionally hinder it. This stresses the necessity of thoroughly assessing specific technology applications to ensure they operate effectively. Furthermore, the relationships between competence and experience in ICT adoption were not statistically significant, indicating that individual attributes may have less influence on ICT adoption; this implies that technological advancements typically occur through management decisions in collaboration with the relevant IT department, emphasizing the importance of increased user participation and the process of adoption and effective use, which are distinct aspects while evaluating individual aspects. Future research should focus on detailed and specific applications of technology and nuanced, long-term performance outcomes.
published_date 2025-02-05T08:18:39Z
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