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Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis

Parul Gupta, Apeksha Hooda, Anand Jeyaraj Orcid Logo, Jonathan J.M. Seddon, Yogesh Dwivedi

Information Systems Frontiers, Volume: 27, Issue: 3, Pages: 1089 - 1105

Swansea University Author: Yogesh Dwivedi

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DOI (Published version): 10.1007/s10796-024-10497-8

Abstract

Despite considerable research on the factors influencing the use of e-government, citizens are apprehensive of e-government services due to the concerns primarily related to trust, risk, security and privacy. This study presents a meta-analytic structural equation modeling (MASEM) analysis of the fi...

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Published in: Information Systems Frontiers
ISSN: 1387-3326 1572-9419
Published: Springer Science and Business Media LLC 2025
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URI: https://cronfa.swan.ac.uk/Record/cronfa66512
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spelling 2025-07-31T17:17:33.7479235 v2 66512 2024-05-25 Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis d154596e71b99ad1285563c8fdd373d7 Yogesh Dwivedi Yogesh Dwivedi true false 2024-05-25 Despite considerable research on the factors influencing the use of e-government, citizens are apprehensive of e-government services due to the concerns primarily related to trust, risk, security and privacy. This study presents a meta-analytic structural equation modeling (MASEM) analysis of the findings reported by 68 prior empirical studies on e-government adoption. Specifically, the model examined the direct effects of trust in government, trust in internet, perceived risk, and perceived privacy and security on e-government trust, and its impact on users’ behavioral intention to use e-government. The findings bear significant theoretical and practical implications. Journal Article Information Systems Frontiers 27 3 1089 1105 Springer Science and Business Media LLC 1387-3326 1572-9419 E-government Trust; Perceived Privacy and Security; Perceived risk; Trust in Internet; Trust in Government 1 6 2025 2025-06-01 10.1007/s10796-024-10497-8 COLLEGE NANME COLLEGE CODE Swansea University Another institution paid the OA fee No funding was received for conducting this study. 2025-07-31T17:17:33.7479235 2024-05-25T11:04:26.2610264 Faculty of Humanities and Social Sciences School of Management - Business Management Parul Gupta 1 Apeksha Hooda 2 Anand Jeyaraj 0000-0003-3691-881x 3 Jonathan J.M. Seddon 4 Yogesh Dwivedi 5 66512__30589__bcff1d457f8c4f8ea655b8eeee5d925f.pdf 66512.VoR.pdf 2024-06-10T16:17:03.4390793 Output 1761905 application/pdf Version of Record true © The Author(s) 2024. This article is licensed under a Creative Commons Attribution 4.0 International License. true eng http://creativecommons.org/licenses/by/4.0/
title Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis
spellingShingle Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis
Yogesh Dwivedi
title_short Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis
title_full Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis
title_fullStr Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis
title_full_unstemmed Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis
title_sort Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Parul Gupta
Apeksha Hooda
Anand Jeyaraj
Jonathan J.M. Seddon
Yogesh Dwivedi
format Journal article
container_title Information Systems Frontiers
container_volume 27
container_issue 3
container_start_page 1089
publishDate 2025
institution Swansea University
issn 1387-3326
1572-9419
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publisher Springer Science and Business Media LLC
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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description Despite considerable research on the factors influencing the use of e-government, citizens are apprehensive of e-government services due to the concerns primarily related to trust, risk, security and privacy. This study presents a meta-analytic structural equation modeling (MASEM) analysis of the findings reported by 68 prior empirical studies on e-government adoption. Specifically, the model examined the direct effects of trust in government, trust in internet, perceived risk, and perceived privacy and security on e-government trust, and its impact on users’ behavioral intention to use e-government. The findings bear significant theoretical and practical implications.
published_date 2025-06-01T11:51:50Z
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score 11.08895

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