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Metaverse for advancing government: Prospects, challenges and a research agenda

Nir Kshetri, Yogesh Dwivedi Orcid Logo, Marijn Janssen

Government Information Quarterly, Volume: 41, Issue: 2, Start page: 101931

Swansea University Author: Yogesh Dwivedi Orcid Logo

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DOI (Published version): 10.1016/j.giq.2024.101931

Abstract

A number of government agencies have started deploying the Metaverse to connect better with their constituents. The Metaverse provides a rich interaction environment and has the potential to engage with, especially, the younger generation. However, the Metaverse's potential impact on the govern...

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Published in: Government Information Quarterly
ISSN: 0740-624X
Published: Elsevier BV 2024
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URI: https://cronfa.swan.ac.uk/Record/cronfa65930
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first_indexed 2024-03-31T07:00:31Z
last_indexed 2024-03-31T07:00:31Z
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spelling v2 65930 2024-03-31 Metaverse for advancing government: Prospects, challenges and a research agenda d154596e71b99ad1285563c8fdd373d7 0000-0002-5547-9990 Yogesh Dwivedi Yogesh Dwivedi true false 2024-03-31 BBU A number of government agencies have started deploying the Metaverse to connect better with their constituents. The Metaverse provides a rich interaction environment and has the potential to engage with, especially, the younger generation. However, the Metaverse's potential impact on the government sector has been given limited attention. This discussion paper aims to fill this void by reviewing the state of the art, analyzing possible roles of the Metaverse for governments and providing research directions. We found six facilitators and nine barriers and risks. The Metaverse offers much more than a virtual presence or copy of the physical world; significant transformations are needed in government to reap the benefits. Given the evolution of the Metaverse, government presence also needs to evolve, and different governments make different decisions about their Metaverse presence. We recommend more research into the nature, use, applications, transformations, and implications of the Metaverse on government functioning. Journal Article Government Information Quarterly 41 2 101931 Elsevier BV 0740-624X Augmented reality; Digital avatars; Electronic government; Digital government; Metaverse; Cityverse; Virtual reality 2 6 2024 2024-06-02 10.1016/j.giq.2024.101931 COLLEGE NANME Business COLLEGE CODE BBU Swansea University SU Library paid the OA fee (TA Institutional Deal) Swansea University 2024-04-15T15:14:50.3024887 2024-03-31T07:57:24.2743934 Faculty of Humanities and Social Sciences School of Management - Business Management Nir Kshetri 1 Yogesh Dwivedi 0000-0002-5547-9990 2 Marijn Janssen 3 65930__29906__f89abbce0ff74f87b28842e9fff9f545.pdf 65930.VOR.pdf 2024-04-03T17:53:54.6214586 Output 1167507 application/pdf Version of Record true © 2024 The Authors. This is an open access article under the CC BY license. true eng http://creativecommons.org/licenses/by/4.0/
title Metaverse for advancing government: Prospects, challenges and a research agenda
spellingShingle Metaverse for advancing government: Prospects, challenges and a research agenda
Yogesh Dwivedi
title_short Metaverse for advancing government: Prospects, challenges and a research agenda
title_full Metaverse for advancing government: Prospects, challenges and a research agenda
title_fullStr Metaverse for advancing government: Prospects, challenges and a research agenda
title_full_unstemmed Metaverse for advancing government: Prospects, challenges and a research agenda
title_sort Metaverse for advancing government: Prospects, challenges and a research agenda
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Nir Kshetri
Yogesh Dwivedi
Marijn Janssen
format Journal article
container_title Government Information Quarterly
container_volume 41
container_issue 2
container_start_page 101931
publishDate 2024
institution Swansea University
issn 0740-624X
doi_str_mv 10.1016/j.giq.2024.101931
publisher Elsevier BV
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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description A number of government agencies have started deploying the Metaverse to connect better with their constituents. The Metaverse provides a rich interaction environment and has the potential to engage with, especially, the younger generation. However, the Metaverse's potential impact on the government sector has been given limited attention. This discussion paper aims to fill this void by reviewing the state of the art, analyzing possible roles of the Metaverse for governments and providing research directions. We found six facilitators and nine barriers and risks. The Metaverse offers much more than a virtual presence or copy of the physical world; significant transformations are needed in government to reap the benefits. Given the evolution of the Metaverse, government presence also needs to evolve, and different governments make different decisions about their Metaverse presence. We recommend more research into the nature, use, applications, transformations, and implications of the Metaverse on government functioning.
published_date 2024-06-02T15:14:46Z
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